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FIND AND COMPARE PROFESSIONAL TRAINING COURSES IN NORTH AMERICA
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Building Rapport in Customer Service
Chart Learning Solutions
Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do...
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5 hours
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Online
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Intermediate level
Building Rapport in Sales
Chart Learning Solutions
Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do...
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5 hours
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Online
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Beginner level
Change Management for Leaders
Chart Learning Solutions
The one constant you can always count on is change. This course will help you develop the necessary skills to...
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5 hours
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Online
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Intermediate level
Confirming/Closing Sales
Chart Learning Solutions
Think about the difference between the words, “close” and “confirm.” If you close the sale, the mind thinks something has...
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5 hours
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Online
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Intermediate level
Follow Through in Sales
Chart Learning Solutions
It’s not the “close” or confirmation that terminates your sales action, but follow-through. It not only helps the sale stick,...
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5 hours
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Online
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Intermediate level
Handling Difficult Situations
Chart Learning Solutions
When a service problem occurs, it’s also likely to create an upset or irate customer, further compounding an already sticky...
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5 hours
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Online
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Intermediate level
Problem Solving in Service
Chart Learning Solutions
If you are not part of the solution, you are part of the problem. A problem is any obstacle that...
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5 hours
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Online
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Intermediate level
Product Knowledge
Chart Learning Solutions
There are two “faces” of developing your professional skills—an external side and an internal side; a customer-facing side and personal-facing...
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5 hours
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Online
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Intermediate level
Questioning Techniques
Chart Learning Solutions
This power is not only true in sales, but also in many other interpersonal interactions such as service transactions, group...
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5 hours
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Online
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Intermediate level
Stress Management
Chart Learning Solutions
Stress is your response to a triggering stimulus called a “stressor.” Stressors could be demands made upon us or a...
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5 hours
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Online
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Intermediate level
Building Referrals
Chart Learning Solutions
In sales, a referral is the key to the door of resistance. Referrals are the most powerful strategy for increasing...
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5 hours
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Online
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Intermediate level
Contact Management
Chart Learning Solutions
If you are like most sales and service providers, you want to bring in referrals and repeat business so that...
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5 hours
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Online
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Intermediate level
First Impressions in Customer Service
Chart Learning Solutions
Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do...
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5 hours
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Online
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Intermediate level
Prospecting
Chart Learning Solutions
In sales looking for qualified buyers is like panning for gold, looking for “not dirt” and quickly disqualifying non-buyers. As...
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5 hours
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Online
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Beginner level
Resolving Concerns & Objections
Chart Learning Solutions
An objection is an expression of disagreement, opposition, or concern raised by prospects when considering a decision with your proposal....
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5 hours
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Online
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Intermediate level
Emotional Intelligence for Professionals
Chart Learning Solutions
Emotional Intelligence, also known as EQ, helps us to manage our lives and our interactions with others thereby contributing to...
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6 hours
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Online
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Intermediate level
Communication Skills
Chart Learning Solutions
Communication in the workplace is key for better team collaboration and cooperation. Ultimately, effective workplace communication helps drive better results...
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2 hours
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Online
Resilience
Chart Learning Solutions
Resilience is the ability to face difficulties head-on instead of falling into despair or using unhealthy coping strategies. People who...
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3 hours
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Online
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= Beginner level
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= Intermediate level
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