Training overview
1.5 hours
279 USD
Next start date: Send a request for more details - Online

Course description

Empathic Nurse

Recent research shows that hospital funding has been more closely tied to nursing soft skills as HCAHP scores are tied to nursing communication rather than clinical skills (The effect of a hybrid training program: Improving nursing communication skills and HCAHPS scores).

According to nursing executives in the DFW area, most practicing nurses are clinically excellent and the most significant area of opportunity exists with the development of interpersonal skills. This bundle includes 5 courses on topics such as communication, conflict resolution, and diversity & inclusion.

The courses utilize real-life healthcare-based branching scenarios to customize the nurse's experience in an interactive and engaging way. Competency in these critical areas will produce a more empathic nurse, create a more cohesive environment which is tied to HCAHP scores. The 5 on-demand courses, lasting 20-minutes each, are accessible 24 hours a day, seven days a week.

If you're a CNO, nurse manager, or nurse educator looking to increase patient experience (and specifically HCAHP scores) via a soft skills training solution for your nursing staff, this is the program you've been looking for.

Who should attend?

Nurses who are patient and customer facing

Training Content

  • A Nurse's Guide to Emotional Intelligence
  • A Nurse's Guide to Teamwork
  • A Nurse's Guide to Critical Thinking
  • A Nurse's Guide to Fostering Diversity
  • A Nurse's Guide to Customer Service

Why choose ACU?

2 innovative, state-of-the-art facilities in Addison and Downtown Dallas

Wide range of continuing education and professional development services

Training options available both online and in-classroom 

About ACU

Abilene Christian University, iDea Lab

Abilene Christian University, iDea Lab

Providing world-class training and development resources in a welcoming, supportive, community. iDea lab leverages the university’s academic strengths, knowledge of learning processes, and creative environments to serve working professionals. We provide holistic learning and development opportunities and solutions at individual, team and corporate...


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