R3 INTERACTION®

Acclivus R3 Solutions
Training overview
Corporate / Group Training
On-site
Start dates
United States of America
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Course description

R3 INTERACTION®

R3 INTERACTION® is intended for retail sales and call centers. Participants learn and apply the principles and skills required to protect and strengthen relationships, results, and revenue—after the sale. The R3 INTERACTION philosophy includes the belief that relationships can be made stronger through the process of effectively managing customer dissatisfaction and disappointment.

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Who should attend?

This course is suitable for customer service, support, and sales representatives who have responsibility for customer interactions and transactions—either face to face or through telephone and other electronic communication. Also the managers of these individuals.

Training content

Upon successful completion of R3 INTERACTION a representative should be able to consistently:

  • Begin each service interaction by gauging the climate, connecting with the customer, and establishing a positive and productive tone and direction
  • Manage the dialogue to ensure complete understanding of customer needs and expectations
  • Probe to find the root causes of customer problems by using a proven, systematic process
  • Identify and manage customer misperceptions, uncertainties, and skepticism
  • Respond to demands in a way that strives to meet the customer’s needs while protecting the interests of the organization
  • Conclude each interaction by summarizing the situation and prescribing the steps that will ensure that the customer achieves their purpose and meets or exceeds their expectations

Costs

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About Acclivus R3 Solutions

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Acclivus R3 Solutions

For more than three decades, we’ve been influencing the behavior and performance of sales, support, and service professionals and executives. Based on work and research with more than 1,000 clients, we developed R3 Solutions, the only fully integrated training curriculum...


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Contact info

Acclivus R3 Solutions

14520 Midway Road
75244 Dallas TX

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www.acclivus.com

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