Resolve Your Conflicts

Accordence, Inc.
Training overview
Corporate / Group Training
Virtual Classroom
1 day

Start dates
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Course description

Resolve Your Conflicts

Resolve Your Conflicts reveals what it takes to manage and resolve conflicts that you face in the workplace effectively. The workshop helps people build the conflict management and communication skills needed to enhance relationships and achieve meaningful resolutions. The program fosters awareness that resolving conflict is joint problem-solving requiring understanding other parties' needs and concerns and applying appropriate communication and relationship skills.

Participants build this expertise using Accordence's MindSet and Conflict Resolver Style self-assessment and tools. Based on three philosophical/psychological perspectives through which we have a tendency to approach tense situations, the program presents key conflict paradigms and how to apply tools to them to successfully resolve conflict situations they face every day. This course presents an opportunity for team-building and learning from participants from different backgrounds.

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Who should attend?

Employees at all levels and from all areas of the organization and in particular those for whom working collaboratively and on teams is important.

Training content

  • Remove conflict-driven barriers to operating efficiency, productivity, and morale when they arise
  • Strengthen every working relationship, both outside and inside your organization
  • Use observer objectivity to create fair solutions
  • Advocate their and your organization’s needs in any given situation
  • Understand their own conflict resolution style and approach, as well as those of others, and
  • Create consensus in spite of conflicting views and differing resolution styles

Resolve Your Conflicts is a fast-paced, interactive workshop that blends skill-building practice and application with self and group reflection. As the workshop begins, participants use a self-assessment tool to identify preferences and prioritization among the three mindsets and then identify themselves as one of six possible styles. Participants learn about their own style as well as how to recognize the styles of others.

They experiment with different styles and techniques during customized case scenarios. Delving more deeply into different aspects of conflict tendencies, participants begin to internalize the concepts and confront assumptions and biases with which they approach conflict.

Course delivery details

Resolve Your Conflicts includes a self-assessment tool on participant Conflict Resolution Types to become more aware of tendencies when in tension, stress, or experiencing conflict. In a virtual or in-person session, they receive best practices and a preparation tool for approaching conflict situations thoughtfully, a process for more effective conversations and practice through role-play of challenging situations, using tools based on the framework. Case scenarios, exercises, and discussions are tailored to the organization’s specific challenges. Typical lengths are 6-8 hours though can extend to 12-16 hours.


For information on expenses, please contact the institute.

Why choose Accordence?

Founded in 2005

99% of participants recommend our programs

Global - facilitators servicing clients around the world

About Accordence

Accordence, Inc.

Accordence® is a global training company that partners with our clients to help employees at all levels develop the competencies and mindset to enhance performance individually, contribute to team objectives, and produce results for their company. In addition to our flagship...

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Contact info

Accordence, Inc.

Suite 400, 533 Airport Boulevard
94010 Burlingame CA

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Average rating 4

Based on 2 reviews.

Lihan W.

Good combination of theory and tool. Good combination of being taught and allowing sharing/discussing.

Jin ji H.

Thank you for the course. It's good for reflection and participating with different colleagues. It's good to look at the skills from fresh eyes.

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