Successful Communication

Accordence, Inc.
Training overview
Corporate / Group Training
On-site, Virtual Classroom
1 day

Start dates
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Inquire for more information

Course description

Successful Communication

Successful Communication is a fast-paced, interactive workshop that combines short presentations on two key models, TIDE (internal perspective) and DOTS (external approach), brief exercises for skill-building practice, preparation tools, and client scenarios for application. Successful Communication reveals what it takes to approach difficult topics and behaviors and prepare for and conduct conversations for the best outcomes. Rooted in emotional intelligence, the workshop helps people at all levels and from all areas of your organization build the communication skills needed to demonstrate trust, enhance relationships and achieve meaningful resolutions.

The program fosters awareness that communicating well in tense conversations is joint problem-solving that requires understanding your own and the other party’s thoughts, emotions, identities, and drives, and applying appropriate tools and skills for effective dialogue. The course provides the opportunity for team-building and learning from participants with different backgrounds.

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Who should attend?

Employees at all levels and from all areas of the organization and in particular those for whom working collaboratively and on teams is important.

Training content

After this session, participants are better able to:

  • Get to the heart of what matters efficiently despite differing styles or viewpoints
  • Manage high-stress situations to resolve concerns skillfully
  • Perform productively and with positive morale
  • Strengthen working relationships and your ability to influence, both outside and inside your organization.

To hold successful conversations and deal with challenging communication issues more effectively and efficiently, participants build their awareness of, and skill with:

  • What makes some conversations difficult
  • What triggers us and how we can handle reactions and diffuse escalating emotions
  • What a successful conversation looks, sounds, and feels like,
  • When to advocate versus when to inquire,
  • What roles and process are essential for successful conversations and
  • How to prepare for potentially tense conversations

Course delivery details

Successful Communication is focused on communication practices and the application of tools to resolve relevant issues in the organization. Case scenarios and discussions are tailored to your organization’s specific challenges. Typical lengths are 6-8 hours though can extend to 12-16 hours.


For information on expenses, please contact the institute.

Why choose Accordence?

Founded in 2005

99% of participants recommend our programs

Global - facilitators servicing clients around the world

About Accordence

Accordence, Inc.

Accordence® is a global training company that partners with our clients to help employees at all levels develop the competencies and mindset to enhance performance individually, contribute to team objectives, and produce results for their company. In addition to our flagship...

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Contact info

Accordence, Inc.

Suite 400, 533 Airport Boulevard
94010 Burlingame CA

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Average rating 4.8

Based on 4 reviews.

Greg. H.

This course was valuable. It is so obvious, yet we never have addressed talking about having a talk. Such a small step can make such a great change. Great job engaging the participants. At times, I lost track of what was an example and what was actual coaching.

Leslie C.

I valued this experience and will practice and incorporate into my life and career.

Tracey S.

Provided information (knowledge) and tools that I connected with, imagined in action, can see why and turned lights on.

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