Successful Communication

Accordence, Inc.
Training overview
Corporate / Group Training
Virtual Classroom, On-site
1 day

Start dates
Inquire for more information

Inquire for more information

Course description

Successful Communication

Successful Communication is a fast-paced, interactive workshop that combines short presentations on two key models, TIDE (internal perspective) and DOTS (external approach), brief exercises for skill-building practice, preparation tools, and client scenarios for application. Successful Conversations reveal what it takes to approach difficult topics and behaviors and prepare for and conduct conversations for the best outcomes. Rooted in emotional intelligence, the workshop helps people at all levels and from all areas of your organization build the communication skills needed to demonstrate trust, enhance relationships and achieve meaningful resolutions.

The program fosters awareness that communicating well in tense conversations is joint problem-solving that requires understanding your own and the other party’s thoughts, emotions, identities, and drives, and applying appropriate tools and skills for effective dialogue.

Want to find out more?

Who should attend?

Employees at all levels and from all areas of the organization and in particular those for whom working collaboratively and on teams is important.

Training content

After this session, participants are better able to:

  • Get to the heart of what matters efficiently despite differing styles or viewpoints
  • Manage high-stress situations to resolve concerns skillfully
  • Perform productively and with positive morale
  • Strengthen working relationships and your ability to influence, both outside and inside your organization.

To hold successful conversations and deal with challenging communication issues more effectively and efficiently, participants build their awareness of, and skill with:

  • What makes some conversations difficult
  • What triggers us and how we can handle reactions and diffuse escalating emotions
  • What a successful conversation looks, sounds, and feels like,
  • When to advocate versus when to inquire,
  • What roles and process are essential for successful conversations and
  • How to prepare for potentially tense conversations

Course delivery details

Successful Communication is focused on communication practices and the application of tools to resolve relevant issues in the organization. Case scenarios and discussions are tailored to your organization’s specific challenges. Typical lengths are 6-8 hours though can extend to 12-16 hours.


For information on expenses, please contact the institute.

About Accordence

Accordence, Inc.

Accordence® is a global training company that partners with our clients to help employees at all levels develop the competencies and mindset to enhance performance individually, contribute to team objectives, and produce results for their company. In addition to our flagship...

Read more and show all training delivered by this supplier

Contact this provider

Fill out your details to find out more about Successful Communication.

  Contact the provider

  Get more information

  Register your interest

Country *

Contact info

Accordence, Inc.

Suite 400, 533 Airport Boulevard
94010 Burlingame CA

 Show phone number

Request Information

Have a question about this course? Fill out this form and the provider will get in touch with you shortly

View again
Supplier Directory
Join our Supplier Directory to:
- Gain Traffic
- Get Noticed
- Showcase Your Services
- Free Listing Available