Course description
Successful Communication
Successful Communication is a fast-paced, interactive workshop that combines short presentations on two key models, TIDE (internal perspective) and DOTS (external approach), brief exercises for skill-building practice, preparation tools, and client scenarios for application. Successful Conversations reveal what it takes to approach difficult topics and behaviors and prepare for and conduct conversations for the best outcomes. Rooted in emotional intelligence, the workshop helps people at all levels and from all areas of your organization build the communication skills needed to demonstrate trust, enhance relationships and achieve meaningful resolutions.
The program fosters awareness that communicating well in tense conversations is joint problem-solving that requires understanding your own and the other party’s thoughts, emotions, identities, and drives, and applying appropriate tools and skills for effective dialogue.
Who should attend?
Employees at all levels and from all areas of the organization and in particular those for whom working collaboratively and on teams is important.
Training content
After this session, participants are better able to:
- Get to the heart of what matters efficiently despite differing styles or viewpoints
- Manage high-stress situations to resolve concerns skillfully
- Perform productively and with positive morale
- Strengthen working relationships and your ability to influence, both outside and inside your organization.
To hold successful conversations and deal with challenging communication issues more effectively and efficiently, participants build their awareness of, and skill with:
- What makes some conversations difficult
- What triggers us and how we can handle reactions and diffuse escalating emotions
- What a successful conversation looks, sounds, and feels like,
- When to advocate versus when to inquire,
- What roles and process are essential for successful conversations and
- How to prepare for potentially tense conversations
Course delivery details
Successful Communication is focused on communication practices and the application of tools to resolve relevant issues in the organization. Case scenarios and discussions are tailored to your organization’s specific challenges. Typical lengths are 6-8 hours though can extend to 12-16 hours.
Costs
For information on expenses, please contact the institute.
About Accordence
Accordence, Inc.
Accordence® is a global training company that partners with our clients to help employees at all levels develop the competencies and mindset to enhance performance individually, contribute to team objectives, and produce results for their company. In addition to our flagship...
