Customer Service Skills

ACHIEVE Centre for Leadership Inc.
Training overview
Corporate / Group Training
From 20 CAD
Start dates
Online
Contact the provider for details

Online
20 CAD
Contact the provider for details

Canada
Contact the provider for details

United States of America
Contact the provider for details
Customer Service Skills

Course description

Customer Service Skills

Without attention to customer service, organizations of all types will inevitably struggle to thrive. Alternatively, when organizations focus on fostering positive relationships with clients and customers, they create loyalty. This workshop develops and enhances the skills necessary to create trust and build long lasting relationships. Participants will learn how to adapt their communication style to meet the needs of their internal and external clients, and will practice the essential communication skills required for great customer service.

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Who should attend?

Target Audience

This is an introductory-intermediate level workshop.

Training content

Some of the topics included:

  • The Benefits of Great Customer Relationships
  • Keys to Creating Trust Within Relationships
  • The Impact of Communication Styles on Customer Service
  • Essential Communication Skills
  • Creating Comfort and Confidence Within Relationships
  • Managing Conflict in Customer Relationships
  • How to Handle Objections

Course delivery details

Method of Delivery

Presentation, video, experiential practice, personal reflection, and small group discussions.

About ACHIEVE

ACHIEVE Centre for Leadership Inc. 

ACHIEVE’s mission is to inspire learning and improve lives. We envision a world where everyone likes where they work. A trusted provider of professional development training since 2008, ACHIEVE Centre for Leadership offers quality training and resources on the topics...


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