Conflict Resolution: Dealing with Difficult People

Addison Solutions Academy
Training overview
Corporate / Group Training
8 hours

Course description

Conflict Resolution: Dealing with Difficult People

Conflict resolution is a talent that can be learned, and knowing it will provide participants with the means to resolve conflicts more skillfully. Understanding people’s emotions and motives, locating shared objectives, and coming up with innovative solutions that can be accepted by all parties involved are the primary focuses of conflict resolution strategies. The secret to achieving success is gaining an awareness of how we behave and the potential for our actions to affect others. We’ll have fewer difficult people to deal with if we approach unfavorable encounters strategically. More often than not, we will engage in conversations that are meaningful and serious in nature.

Conflict resolution is a process that uses several forms of communication (listening, talking, and problem-solving) to resolve disputes. Negotiation, mediation, arbitration, or facilitation could be employed as tools in conflict resolution strategies. Skills in conflict management are crucial for team members to work effectively together, maintain positive relationships with coworkers and customers, and reach a common ground of understanding.

Learning more effective conflict management skills that foster open communication, cooperation, and collaboration, as well as problem-solving, is one way to steer clear of potential conflicts. The ability to successfully resolve conflicts is an essential talent for everyone who wants to develop effective connections in their personal or professional lives. Employees may learn to resolve conflicts quickly and efficiently if they have a solid grasp of the fundamentals of conflict resolution and are familiar with how to apply those fundamentals in various contexts.

Conflict resolution is a powerful tool that can be employed to establish more meaningful relationships, increase productivity, and facilitate good change. When we learn the skills necessary to resolve disagreements constructively, we can construct bridges rather than walls to separate ourselves from others. Participants will better understand their thinking processes and how this relates to their capacity to negotiate successfully and resolve issues through participation in interactive activities and group discussions. Participants will leave the training with a better grasp of establishing shared objectives, generating innovative solutions, controlling emotions, solving issues with others, and practicing other critical conflict-resolution skills.  

Want to find out more?

Training content

Learning Objectives

  • Understand the impact your thoughts and actions have on others.
  • Discover innovative and effective methods for coping with tough individuals.
  • Discover some strategies for coping with and controlling anger.
  • Create coping mechanisms for dealing with tough individuals and circumstances.

Course delivery details

Our courses are designed for groups of five or more participants and are delivered remotely. Each course can be customized by learning objectives and the duration of the course. We strive for a high-quality learning experience in our virtual sessions, so we use a variety of interactive activities, such as group discussions, polls, and breakout sessions. Each session is designed to be engaging and interactive while allowing participants to learn new concepts and skills online. Our virtual workshops require an active internet connection and a web browser with audio/video capabilities to participate in the course.

If you're looking for professional training delivered remotely, contact us today to discuss the virtual workshop options available.

We look forward to connecting with you!


From $250 USD

About Addison Solutions Academy

Addison Solutions Academy

Addison Solutions Academy is a top corporate training company that offers affordable corporate training solutions to businesses. We provide a wide range of training services and programs that can assist your firm in growing and achieving success. Our trainers are...

Read more and show all training delivered by this supplier

Contact this provider

Fill out your details to find out more about Conflict Resolution: Dealing with Difficult People.

  Contact the provider

  Get more information

  Register your interest

Country *

Contact info

Addison Solutions Academy

 Show phone number


Average rating 5

Based on 1 reviews.

James M.

In this course, I learned how to better interact with my coworkers and resolve problems better. I learned a lot from this course, and I feel more confident in my ability to deal with conflict in the future. I would recommend this training to anyone who wants to improve their leadership skills.

Request Information

Have a question about this course? Fill out this form and the provider will get in touch with you shortly

View again
Supplier Directory
Join our Supplier Directory to:
- Gain Traffic
- Get Noticed
- Showcase Your Services
- Free Listing Available