Building Better Work Relationships: New Techniques for Results-Oriented Communication

AMA - American Management Association
Training overview
4 days
Professional course
Next start date: 6/8/2020 - Online
From 2,445 USD
Start dates
Arlington
6/8/2020  
2,545 USD
8/19/2020  
2,545 USD
Online
6/8/2020  
2,445 USD
6/22/2020  
2,445 USD
New York City
6/17/2020  
2,545 USD
7/15/2020  
2,545 USD
AMA - American Management Association

Course description

In a complex environment, work is accomplished through the collaborative efforts of many. Differences are a positive force if you know how to harness them.

Your ability to develop good interpersonal skills and create rapport in this environment can make—or break—your career. Get set to step up and become a "conscious communicator." Develop self-awareness, analyze situations, and consciously select and use productive communication strategies. You’ll find your relationship style, identify your strengths and weaknesses, and master the winning tactics to work harmoniously to achieve your goals.

How you will benefit:

  • Build better rapport and gain the trust of your colleagues
  • Discover the basic competencies critical to solid work relationships
  • Develop flexibility in actions, thoughts, and feelings to better handle any situation
  • Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
  • Influence and motivate others to first-rate performance
  • Learn how to use direct and indirect messages accurately
  • Build your self-esteem as you discover a new self-awareness
  • Identify strengths, weaknesses, and opportunities in your work relationships
  • Understand values, beliefs, attitudes, and perceptual processes
  • Understand emotions and how they translate into emotional intelligence
  • Master the keys to excellent communication: observe, listen, analyze, plan, communicate

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Who should attend?

This workshop is designed for people who want to build better work relationships, maximize impact, increase productivity, and drive results by applying effective communication and relationship management.

Training Content

This training course will cover:

Effective Work Relationships

  • How do you build work relationships
  • Learn behaviors that support or undermine your relationships
  • Assessing your relationships

Communication and Perceptions

  • World view, perception, and work relationships
  • Trust busters and how to fix them
  • The five axioms of conscious communication
  • Mirroring and rapport

Investigating Emotions and Emotional Intelligence

  • Social intelligence and multiple intelligences
  • Assessing your multiple intelligences
  • Five domains of emotional intelligence
  • Improving work relationships through emotional intelligence

Building Better Relationships with Ourselves and Others

  • Perception, world view, emotional intelligence—and you
  • Self-awareness, self-esteem, and self-concept
  • Case study to understand your styles—and how to flex them

Relationship Building

  • Managing assumptions in order to build trusting work relationships
  • Consciously building trust at work
  • Developing and showing a positive attitude

Express Needs Within Work Relationships

  • Expressing needs and influencing others
  • Performing an interpersonal needs inventory
  • The shape and sound of assertiveness
  • Completing an influential SWOT (Strengths, Weaknesses, Opportunities, Threats) Profile

Relational Communication

  • Identifying your communication style: how you relate most often
  • Sharpening verbal and nonverbal behaviors and skills
  • Applying direct and indirect messages for more flexible communication
  • Using feedback and questioning skills to better understand others

Relational Listening

  • Listening barriers and their impact on effective work relationships
  • A listening improvement map
  • Improving listening by asking good questions
  • Applying active and reflective listening skills in various situations

Addressing Relational Change and Conflict

  • Practicing relational change
  • Addressing conflict and relational change
  • Selecting your conflict-resolution style
  • Planning to resolve conflicts assertively
  • Resolving conflicts with work relationships in mind
  • Developing and practicing a conflict-resolution plan

Costs

The course is priced as follows: $2545 - Non-members
$2295 - AMA members
$2174 - GSA price

About AMA

2019 leadership

About American Management Association International

For over 90 years, American Management Association International (AMA) has been a world leader in professional development. AMA supports the goals of individuals, organizations, and government agencies with a complete range of corporate talent transformation solutions, including public open-enrollment seminars...


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AMA - American Management Association



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