Communicating Up, Down and Across the Organization

AMA - American Management Association
Training overview
Professional Course
Virtual Classroom, Classroom
2 days
From 2,695 USD
Start dates

Place & Start


San Francisco
2,695 USD
12/12/2022

Boston
2,695 USD
3/3/2023

Arlington
2,695 USD
4/13/2023

New York City
2,695 USD
5/12/2023
AMA - American Management Association

Course description

Communicating Up, Down and Across the Organization

It can happen at a moment’s notice: you need to communicate a new idea to senior managers, influence your colleagues to support your proposal or inspire direct reports to make a change. Are you prepared to communicate with anyone in your organization? Do you know how to analyze your audience? Can you frame your message so that people feel connected to you in a corporate setting?

To connect with many types of people while projecting confidence, credibility and trustworthiness requires specific tools and strategies. You’ll focus on improving communication skills and competencies necessary to build mutual understanding and connectivity with others, regardless of your role. You’ll also discover influence strategies and learn how to critically evaluate each unique communication event.

How You Will Benefit

  • Analyze your audiences and situations and plan your message
  • Create processes to frame your message to specific audiences
  • Apply strategies to influence and motivate others throughout the organization
  • Understand how communication can impact how much influence you have
  • Exhibit a strong sense of self-confidence with your peers, direct reports and managers

Who should attend?

This communication training is ideal for business professionals who want to be strong, passionate and effective communicators who can speak to a variety of audiences across organizational boundaries.

Training content

Learning Objectives

  • Exhibit a Strong Sense of Self-Confidence with Your Peers, Direct Reports, and Manager
  • Analyze Audiences and Situations Appropriately
  • Create Processes to Frame Your Message to Specific Audiences
  • Apply Strategies to Influence and Motivate

Putting the Best “You” Forward

  • Exhibit a Strong Sense of Confidence and External Image
  • Create and Maintain Credibility and Trust with Others
  • Apply Strategies to Build Rapport with Colleagues

Targeting Your Message to the Audience

  • Analyze an Audience to Create Messages That Address Listeners’ Specific Needs

Targeting Your Message to the Situation

  • Create Multidimensional Messages That Speak to Both the Mind and the Heart of Listeners
  • Choose the Most Appropriate Communication Channel to Be Effective in Various Work Situations
  • Assess and Plan Effective Messaging in Teams and Groups When Up, Down, and Across Members Are All Present

Framing the Message

  • Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
  • Assess Influencing Preferences and Situational Needs to Impact Personal Persuasive Ability
  • Practice Skills for Delivering Messages That Promote Clear and Productive Communication

Putting It All Together

  • Evaluate and Create Messages to Accomplish a Specific Goal
  • Analyze and Refine a Message by Applying Best Practices for Communicating Up, Down, and Across the Organization

Costs

price for:

  • Non Members: $2695
  • AMA Members: $2395

Certification / Credits

CEU: 1.2, PDU: 12, CPE: 14

About AMA

American Management Association Company Info

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...


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Contact info

AMA - American Management Association



Reviews

Average rating 5

Based on 2 reviews.

Renee T.
The facilitation, execution and feedback were excellent. This was my first AMA class and wasn't sure what to expect. The experience was great and the content will serve me in the years to come as I work to move upward in my organization. Communication is a key factor for me.
Amanda S.
Very insightful training. Although I went into the training already having the skills we learned about, I gained much more information on how to apply those skills to my day to day job functions to help me communicate better.
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