Conflict Management Workshop

AMA - American Management Association
Training overview
Professional Course
1 day
From 1,245 USD
Start dates
1,245 USD

1,245 USD

1,245 USD

1,245 USD
AMA - American Management Association

Course description

Those who embrace conflict can build understanding and better relationships—and experience greater personal and professional success. But managing conflict is not easy. In this workshop, you'll discover your own emotional triggers and learn how to manage difficult encounters with diplomacy, tact, and credibility.

How you will benefit:

• Build trust and credibility with colleagues and team members
• Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
• Gain confidence in holding difficult conversations calmly and assertively
• Manage conflict situations proactively
• Increase your effectiveness in managing conflict
• See an uptick in your overall performance

Who should attend?

Professionals and managers who want to enhance their ability to deal with conflict situations productively.

Training content

This training course will cover:

• Getting a handle on and gaining insights into your conflict management style through self-assessment (TKI®)
• Role playing to practice techniques and new skills in a safe environment
• Sharing of best practices for approaching conflict management
• Transferring your learning back to your work environment using job aids and other resources


The course is priced as follows: $1245 - Non-members
$1095 - AMA members
$1037 - GSA price

About AMA

2019 leadership

About American Management Association International

For over 90 years, American Management Association International (AMA) has been a world leader in professional development. AMA supports the goals of individuals, organizations, and government agencies with a complete range of corporate talent transformation solutions, including public open-enrollment seminars...

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Contact info

AMA - American Management Association

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