Customer Service Excellence: How to Win and Keep Customers

AMA - American Management Association
Training overview
Professional Course
Classroom, Virtual Classroom
2 lessons
From 2,195 USD
Start dates
Online
2,195 USD
8/22/2022

Online
2,195 USD
10/24/2022

Arlington
2,195 USD
9/19/2022

Arlington
2,195 USD
11/14/2022
AMA - American Management Association

Course description

Customer Service Excellence: How to Win and Keep Customers

Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This training seminar on providing good customer service gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

Who should attend?

Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners—as well as managers who want customer service training in order to reinforce their skills and train their staffs.

Training content

  • The benefits of providing good customer service
  • Focusing on customer service excellence and success
  • How customer service creates revenue
  • Why customer satisfaction is based on perceptions
  • Focusing on customers’ top two expectations to save time and reduce stress
  • Managing customer expectations by personality style
  • Dealing with difficult customers
  • Responding effectively to specific customer behaviors

Costs

Course price for:

  • Non Members: $2195
  • AMA Members: $1995

Certification / Credits

CEU: 1.2, CPE: 14

  • Deliver better, faster service and increase customer satisfaction
  • Learn how to gain repeat business
  • Know what customers expect
  • Increase your credibility with customers—and your value to your organization
  • Manage stressful situations more effectively
  • Recognize the signals of customer irritation—and how to respond appropriately and assist in quickly finding a workable solution to your customer’s problem

About AMA

American Management Association Company Info

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...


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Contact info

AMA - American Management Association

Reviews

Average rating 5

Based on 2 reviews.

Tim G.
The instructor knew the material well and kept everyone's attention to the topics and key takeaways. Also encouraged our interactions and feedbacks which allowed us to learn from one another as well.
Andria M.
I really enjoyed this seminar. Hazel was wonderful and I learned so much. I can't wait to apply what I learned and grow in my job as a customer service rep.
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