Customer Service Excellence: How to Win and Keep Customers

AMA - American Management Association
Training overview
2 days
2,095 USD
Classroom / Public
Next start date: 2/6/2020 - New York City
Start dates
New York City
2/6/2020  
2,095 USD
6/8/2020  
2,095 USD
Atlanta
3/30/2020  
2,095 USD
Scottsdale
4/2/2020  
2,095 USD
Professional training from AMA

Course description

Customer Service Excellence: How to Win and Keep Customers

Providing customer service excellence is what will keep your customers coming back.

Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance.

This training seminar on providing good customer service gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

Who should attend?

Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners—as well as managers who want customer service training in order to reinforce their skills and train their staffs.

Training Content

This training course will cover:

  • The benefits of providing good customer service
  • Focusing on customer service excellence and success
  • How customer service creates revenue
  • Why customer satisfaction is based on perceptions
  • Focusing on customers’ top two expectations to save time and reduce stress
  • Managing customer expectations by personality style
  • Dealing with difficult customers
  • Responding effectively to specific customer behaviors

Costs

The course is priced as follows: $2095 - Non-members
$1895 - AMA members
$1795 - GSA price

About AMA

2019 leadership

About American Management Association International

For over 90 years, American Management Association International (AMA) has been a world leader in professional development. AMA supports the goals of individuals, organizations, and government agencies with a complete range of corporate talent transformation solutions, including public open-enrollment seminars...


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Contact info

AMA - American Management Association



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