Effectively Communicating in The Moment

AMA - American Management Association
Training overview
Professional Course
Classroom, Virtual Classroom
2 days
From 2,695 USD
Start dates

Place & Start


San Francisco
2,695 USD
12/15/2022

Chicago
2,695 USD
2/27/2023

New York City
2,695 USD
2/27/2023

Online
2,695 USD
2/2/2023
AMA - American Management Association

Course description

Effectively Communicating in the Moment

Speaking on the Spot with Clarity and Precision

It’s happened to all of us—you’re asked unexpectedly during a meeting to give a project update, or are stopped in the hallway with an important question, or are cornered in a challenging conversation. You can’t plan for these unrehearsed events, but you can take steps to always be confident and ready when they do happen.

How You Will Benefit

  • Manage stress in difficult impromptu interactions
  • Organize and frame responses using mental templates
  • Develop behaviors that convey professionalism
  • Assess your professional strengths and opportunities when communicating in the moment
  • Apply preemptive mindfulness to bring out your best self
  • Employ listener analysis to frame messages
  • Use in-the-moment strategies to organize your thinking
  • Integrate impactful nonverbal delivery behaviors into your in-the-moment communications

Who should attend?

All business professionals at any point in their careers who need to develop and improve their in-the-moment communication capabilities and confidence.

Training content

  • Assessing your in-the-moment communication needs
  • Reviewing a listener-centered approach to organizing your ideas in the moment
  • Starting strong: preemptive emotional/physical tools for stress management
  • Learning tools and strategies for rapid communication
  • Applying nonverbal behaviors that exude confidence and competence
  • Applying new in-the-moment mental templates
  • Identifying stalling techniques that don’t erode credibility
  • Exploring situational in-the-moment communication
  • Recognizing the power of questions to build focused and succinct in-the-moment responses
  • Reviewing approaches to use in five common workplace in-the-moment communication situations
  • Understanding how social media, texting and emailing relate to in-the-moment communications
  • Handling hostile questions assertively and professionally
  • Handling mediated in-the-moment communication on phone calls, in videoconferences and on conference calls
  • Exploring and practicing small talk in social or business networking events

Costs

Course price for:

  • Non Members: $2695
  • AMA Members: $2395

Certification / Credits

CEU: 1.2, CPE: 14

About AMA

American Management Association Company Info

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...


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Contact info

AMA - American Management Association



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