Frontline Customer Service Representative Training

AMA - American Management Association
Training overview
Professional Course
4 hours
From 249 USD
Start dates
249 USD
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AMA - American Management Association

Course description

Frontline Customer Service Representative Training

Customer service professionals who interact with customers on a daily basis need the right skills and mindset to do so with success. Harness these resources to gain the knowledge and attitudes necessary to develop emotional intelligence and a strong sense of power and autonomy?keys to exceptional service. Carefully designed assets focus on problem-solving techniques and how to work collaboratively with colleagues.

Certification / Credits

Build your skills with e-learning lessons on building your strengths as a real team player

About AMA

2019 leadership

About American Management Association International

For over 90 years, American Management Association International (AMA) has been a world leader in professional development. AMA supports the goals of individuals, organizations, and government agencies with a complete range of corporate talent transformation solutions, including public open-enrollment seminars...

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Contact info

AMA - American Management Association

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