Generational Diversity: Bridging the Gap Through Effective Communication

AMA - American Management Association
Training overview
Professional Course
2 days
From 2,195 USD
Start dates
San Francisco
2,195 USD

2,195 USD

New York City
2,195 USD

2,195 USD
AMA - American Management Association

Course description

Discover how to communicate clearly and in the most positive and effective way possible with all generations in the workplace. Through exercises, role play and case studies, you’ll learn and practice specific skills to identify generational differences, break through stereotypes, foster respect and create a more productive work environment.

This seminar will help you develop a dynamic communication style that will help you handle generational differences. Enhancing your communication can help reduce workplace conflicts, while also promoting team work.

This 2-day seminar is perfect for business professionals at any level, who are looking to improve their communication skills to better deal with coworkers and team members of every generation.  

How you will benefit:

  • Flex your communication style to meet the challenges of generational differences
  • Recognize how values, work style, cultural influences and career expectations influence communications
  • Reduce interpersonal conflict and ensure more successful teamwork
  • Move beyond generational stereotypes and create successful knowledge transfers
  • Learn how people from different generations define respect
  • Address your audience more effectively by customizing messages and selecting the appropriate communication method

Who should attend?

Business professionals at every level who want to improve their ability to communicate with co-workers of every generation.

Training content

This training course will cover:

  • Recognizing the business implications and challenges associated with a multigenerational workforce
  • Determining the most effective approaches to communication with different generations
  • Aligning communication solutions with problematic workplace interactions
  • Applying techniques to entice, develop and retain workers from all generations
  • Flexing your communication style to meet the needs of different generations


The course is priced as follows: $2195 - Non-members
$1995 - AMA members
$1889 - GSA price

About AMA

2019 leadership

About American Management Association International

For over 90 years, American Management Association International (AMA) has been a world leader in professional development. AMA supports the goals of individuals, organizations, and government agencies with a complete range of corporate talent transformation solutions, including public open-enrollment seminars...

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Contact info

AMA - American Management Association

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