How to Manage Difficult Conversations
AMA - American Management Association
Course description
How to Manage Difficult Conversations
Even in the best corporate cultures, some conversations are tricky. Explore why these conversations are so difficult, how to manage emotions that result from this, and what strategies to apply as managers, leaders, or individual contributors, to navigate these challenging conversations.
This Express Skills course would augment Mastering the Art of Critical Conversations.
How You Will Benefit
- Reduce fear and anxiety around engaging in challenging conversations
- Improve your confidence and ability to handle difficult conversations well
- Be the example of how to approach difficult conversations
Who should attend?
Individual contributors, leaders, managers, team leaders
Training content
- Become familiar with the science behind emotional responses to challenging conversations
- Recognize signs of fight or flight and respond to triggers in themselves and others
- Shift from an adversarial stance to a collaborative approach to conversations
- Define the objective of a challenging conversation and keep the conversation on track
- Use communication techniques to manage a challenging conversation and produce better outcomes
Costs
Course price for:
- Non Members: $279
- AMA Members: $249
- GSA: $236
Certification / Credits
CEU: 0.2
About AMA
American Management Association Company Info
The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...
Rachel was very personable and did a great job delivering the information.