How to Manage Difficult Conversations

AMA - American Management Association
Training overview
Professional Course
Virtual Classroom
1 lessons
From 279 USD
Start dates

Place & Start

279 USD

279 USD

279 USD

279 USD
AMA - American Management Association

Course description

How to Manage Difficult Conversations

Even in the best corporate cultures, some conversations are tricky. Explore why these conversations are so difficult, how to manage emotions that result from this, and what strategies to apply as managers, leaders, or individual contributors, to navigate these challenging conversations.

This Express Skills course would augment Mastering the Art of Critical Conversations.

How You Will Benefit

  • Reduce fear and anxiety around engaging in challenging conversations
  • Improve your confidence and ability to handle difficult conversations well
  • Be the example of how to approach difficult conversations

Who should attend?

Individual contributors, leaders, managers, team leaders

Training content

  • Become familiar with the science behind emotional responses to challenging conversations
  • Recognize signs of fight or flight and respond to triggers in themselves and others
  • Shift from an adversarial stance to a collaborative approach to conversations
  • Define the objective of a challenging conversation and keep the conversation on track
  • Use communication techniques to manage a challenging conversation and produce better outcomes


Course price for:

  • Non Members: $279
  • AMA Members: $249
  • GSA: $236

Certification / Credits

CEU: 0.2

About AMA

American Management Association Company Info

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

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Contact info

AMA - American Management Association


Average rating 4.6

Based on 5 reviews.

Yolanda H.

Rachel was very personable and did a great job delivering the information.

Nancy S.

Rachel was excellent! She managed the content flow, timing, and engagement of the class very well. The course includes value information and practical tools.

Colleen G.

Instructor was very well-versed and knowledgeable. The small group size led to more conversation by all involved. Really helpful and practical tips on a subject that affects each of us in way way or another. Easy to apply ideas to my work.

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