Defining Your Role as a Manager

• Identify Qualities Required for Effective Management
• Define Management
• Describe How Managers Provide Value
• Identify the Roles and Responsibilities Managers Perform
• Describe the Contextual Issues and Challenges Managers Face

Continuous Performance Management

• Define the Goal of Performance Management
• Describe a Process for Effective Performance Management
• Identify the Challenges to Performance Management
• Demonstrate the Skills of Performance Management

SLII® - Concepts

• Practice Having Effective and More Frequent Conversations with Your Direct Reports
• Increase Your Flexibility and Adaptability to Lead a Diverse Workforce
• Use a Variety of Leadership Styles to Accelerate Team Members’ Completion of Their Goals/Tasks

Coaching for Performance

• Define Coaching
• Identify the Importance of Coaching
• Identify the Requirements for Effective Coaching
• Identify the Micro-skills of Effective Coaching
• Use a Process for Coaching Behavioral Challenges
• Use the AMA GUIDE to Plan and Manage a Coaching Discussion
• Identify the Difference Between Coaching and Discipline

Building a Motivational Climate

• Identify the Manager’s Role in Employee Motivation
• Define Motivation
• Identify the Importance of a Motivational Climate
• Recognize Important Elements of the Motivational Process
• Identify Managerial Practices for Building a Motivational Climate

Delegating for Growth and Development

• Identify the Types of Delegation That Managers Can Engage In
• Identify the Importance of, and the Barriers to, Effective Delegation
• Assess Your Current Delegation Practices
• Identify What Can—and Can’t—Be Delegated
• Describe the Phases of Effective Delegation
• Use a Process for Conducting a Delegation Discussion