Management Skills for New Supervisors

AMA - American Management Association
Training overview
Professional Course
Classroom, Virtual Classroom
2 days
From 2,595 USD
Start dates

Place & Start


Atlanta
2,595 USD
12/5/2022

San Francisco
2,595 USD
12/8/2022

Arlington
2,595 USD
12/14/2022

New York City
2,595 USD
2/23/2023
AMA - American Management Association

Course description

Management Skills for New Supervisors

Change is the norm. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who all have different interests and viewpoints.

This seminar will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.

How You Will Benefit

  • Know your role as a supervisor
  • Understand diversity and individual differences
  • Recognize legal responsibilities as a supervisor
  • Manage an ethical workplace. Handle difficult conversations.
  • Use effective communication skills of active listening and questioning
  • Create a motivational environment using feedback and reinforcement to guide and motivate behavior
  • Increase performance through coaching
  • Use delegation as a tool to motivate and develop people
  • Create a plan for your own continuing growth and development

Who should attend?

New supervisors with fewer than five years of supervisory experience, and process and production supervisors who want the benefit of basic management skills training.

Training content

Learning Objectives

  • Understand Your Role as a Supervisor
  • Understand and Value Diversity and Individual Differences
  • Recognize Legal Responsibilities as a Supervisor
  • Create a Motivational Environment
  • Increase Performance Through Coaching
  • Use Delegation as a Tool to Motivate and Develop People
  • Create a Plan for Your Own Continuing Growth and Development

Different Supervisory Styles

  • Understand the Three Supervisory Styles
  • Demonstrate When and How to Use Each Supervisory Style

Managing Up

  • Understand and Adapt to Your Manager’s Style
  • Anticipate Your Manager’s Needs
  • Develop the Best Possible Relationship with Your Manager

Managing a Diverse Workforce

  • Determine How Various Kinds of Diversity Affect You, Your Work Unit, and Your Company
  • Identify How to Apply Inclusivity to Your Team

Legal and Ethical Responsibilities

  • Explain the Americans with Disabilities Act (ADA), Hostile Environments, and Other Key Laws and Legal Terms
  • Discuss Your Obligations Regarding Key Laws
  • Describe the Ethical Responsibilities of a Supervisor
  • Make Ethical Decisions

Creating a Motivational Environment

  • Explain the Components of a Motivating Environment
  • Discuss How Behavior Is a Function of Its Consequences
  • Demonstrate Rules for Reinforcing Productive Behavior
  • Explain How to Avoid Common Reinforcement Mistakes
  • Develop a Strategy for Solving a Current Employee Motivational Problem

Communication Skills

  • Demonstrate Active Listening to Show Understanding and Check Content
  • Ask Questions That Uncover Valuable Information and Strengthen the Relationship

Coaching for Performance

  • Demonstrate Giving and Receiving Feedback Constructively
  • Specify Your Own Strengths and Development Needs as a Coach
  • Ask Questions That Increase Employees’ Self-Awareness and Accountability
  • Demonstrate the AMA GUIDE Coaching Model

Managing Performance Appraisals

  • Understand How to Keep Effective Records
  • Understand the Importance of Quarterly Performance Alignment Discussions
  • Conduct a Performance Appraisal Meeting
  • Cope with Various Employee Reactions

Delegation

  • Identify What to Participants
  • Identify Whom to Participants to
  • Identify How to Participants

Planning for Continuous Growth

  • Identify Areas in Which You Want to Develop
  • Make Your Own Developmental Plan

Costs

Course price for:

  • Non Members: $2595
  • AMA Members: $2345

Certification / Credits

CEU: 1.2, PDU: 12, CPE: 14

About AMA

American Management Association Company Info

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...


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Contact info

AMA - American Management Association



Reviews

Average rating 5

Based on 2 reviews.

Cody T.
Overall very informative and beneficial program
Courtnay C.
I thought that the training was very well run but there were some areas that were skipped over due to time. it would have been nice if more of the participants interacted in the training. There were only a few of us who ever spoke up so I felt that I would've gotten more out of the training if more people had expressed their opinions. I thought...
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