Management Skills for New Supervisors

AMA - American Management Association
Training overview
Professional Course
2 days
From 2,345 USD
Start dates
2,345 USD

2,345 USD

2,345 USD

2,345 USD
AMA - American Management Association

Course description

Management Skills for New Supervisors

Change is the norm. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who all have different interests and viewpoints.

This seminar will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.

Who should attend?

New supervisors with fewer than five years of supervisory experience, and process and production supervisors who want the benefit of basic management skills training.

Training content

Lesson One

Adopting a Management Role and Creating a Motivational Environment for Performance

  • Expectations
  • Functions of Management
  • Role of Manager in Context
  • Supervisory Styles
  • Manager’s Role in Motivating
  • Common Motivators at Work
  • Techniques for Motivating Others
  • Feedback and Delegation as Motivators
  • Next Lesson Preparation

Lesson Two

Becoming a Great Communicator and Coaching for Development and Performance

  • Listening Skills Assignment Review
  • Questioning Skills
  • Nonverbal Communication
  • Communication Methods
  • Constructive Communication
  • Coaching for Performance
  • Coaching Skills
  • Next Lesson Preparation

Lesson Three

Conducting Valuable Performance Appraisals and Managing Workforce Challenges

  • Effective Performance Appraisals
  • Keeping Records
  • Conducting Performance Appraisals
  • Diversity in the Workplace
  • Supervisory Challenges
  • Next Lesson Preparation

Lesson Four

Making the Best Use of Time and Continued Growth

  • Effective Time Management Techniques
  • Using the Priority Matrix
  • Time Wasters
  • Making the Best Use of Meetings
  • Managing Stress as a Supervisor
  • Action Planning for Ongoing Development


The course is priced as follows: $2345 - Non-members
$2095 - AMA members
$1984 - GSA price

Certification / Credits

  • Know your role as a supervisor
  • Understand diversity and individual differences
  • Recognize legal responsibilities as a supervisor
  • Manage an ethical workplace. Handle difficult conversations.
  • Use effective communication skills of active listening and questioning
  • Create a motivational environment using feedback and reinforcement to guide and motivate behavior
  • Increase performance through coaching
  • Use delegation as a tool to motivate and develop people
  • Create a plan for your own continuing growth and development

About AMA

About American Management Association International

For over 90 years, American Management Association International (AMA) has been a world leader in professional development. AMA supports the goals of individuals, organizations, and government agencies with a complete range of corporate talent transformation solutions, including public open-enrollment seminars...

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AMA - American Management Association

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