Learning Objectives

• Distinguish the Chaos That You Can Control from the Chaos That is Beyond Your Control
• Make Decisions Based on a Multifaceted Analysis of a Problem
• Learn a Variety of Tools for Decision-Making and Organization
• Determine the Best Order of Tasks Based on Importance and Urgency
• Practicing Influencing and Communication Skills to Manage Shifting Priorities, Build Alliances, and Get the Buy-In You Need
• Identify and Use Tools Most Applicable to Your Current Chaos

Asking Key Questions

• Describe the Effects of Change on Managers and Employees
• Define Personal and Group Goals in a Dynamic Environment
• Understand How to Get a Grip on a Chaotic Environment Through Asking Key Questions
• Employ the Problem Statement and Gap Analysis as Tools to Identify the Problem and Begin to Address it

Priority-Planning and Decision-Making Tools

• Examine and Select Tools for Planning Priorities
• Identify Root Causes of Problems or Issues
• Manage Competing Priorities
• Generate Creative Solutions to Problems
• Organize Ideas to Firmly Grasp a Problem's Critical Components

Planning Your Work

• Create a Daily Action Plan for Completion of the Most Important Priorities
• Implement Best Practices for Time Management
• Manage Interruptions and Distractions

Influencing and Communication Skills

• Identify Your Communication's Purpose
• Understand Your Audience
• Craft Your Message to Appeal to Your Audience
• Implement Best Practices for Improving Your Influencing Communications
• Avoid Team Miscommunications

Action Planning

• Reassess the Source(s) of Chaos you Identified
• Evaluate and Complete Your Action Plan
• Present Your Action Plan to a Partner for Feedback