Managing the "Unmanageable": Tough People, Tough Situations

AMA - American Management Association
Training overview
Professional Course
2 days
From 2,345 USD
Start dates
Online
2,345 USD
8/6/2020

New York City
2,345 USD
8/6/2020

San Francisco
2,445 USD
9/14/2020

Chicago
2,445 USD
10/12/2020
AMA - American Management Association

Course description

One of the toughest parts of a manager’s job is dealing with and turning around problem employees. Whether it’s passive/aggressive direct reports or conflict resulting from generational or cultural differences, the issues are complex and filled with emotion. The solutions aren’t always found in “Management 101”—but in this course, you’ll gain skills and tools for resolving situations and keeping problems from getting out of hand. You’ll also work through your toughest situations with the help of guided role plays, exercises and skill practice sessions.

How you will benefit:

  • Motivate over-taxed and “burned out” employees
  • Effectively deal with employees in crisis and dysfunctional behaviors
  • Address multi-cultural and multi-generational conflict in the workplace
  • Prepare for a potentially confrontational conversation
  • Reset expectations and lay a solid go-forward plan
  • Protect yourself and your company by minimizing employment-related liability

Who should attend?

Directors, managers, supervisors, team leaders and anyone who manages or directs others.

Training content

This training course will cover:

  • Understanding the connection between difficult behavior and personal style
  • Learning the role of power, structure and tension in work relationships
  • Applying leadership defense principles
  • Troubleshooting common scenarios that put your “manager muscles” to the test
  • Mediating employee disputes
  • Understanding and applying fact-specific performance and corrective action do’s and don’ts
  • Terminations for cause vs. resignations by mutual consent
  • Leveraging workplace security options and resources

Costs

The course is priced as follows: $2445 - Non-members
$2195 - AMA members
$2079 - GSA price

About AMA

2019 leadership

About American Management Association International

For over 90 years, American Management Association International (AMA) has been a world leader in professional development. AMA supports the goals of individuals, organizations, and government agencies with a complete range of corporate talent transformation solutions, including public open-enrollment seminars...


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Contact info

AMA - American Management Association



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