Mastering the Art of Critical Conversations

AMA - American Management Association
Training overview
Professional Course
2 days
From 2,445 USD
Start dates
San Francisco
2,445 USD
8/13/2020

New York City
2,445 USD
10/15/2020

Chicago
2,445 USD
11/9/2020

Arlington
2,445 USD
1/21/2021
AMA - American Management Association

Course description

If you're like most people, you run into trouble when conversations turn from routine to crucial. Your body’s natural fight-or-flight response takes over. The knee-jerk response is to run and dodge the topic, hide behind an email, or just wing it and hope for the best.

Productivity stems from face-to-face communication, as well as your ability to express controversial and risky opinions effectively. Attend this course and practice using real-life models to conduct difficult conversations on any topic. You’ll gain the skills and summon the courage to step up, speak openly and honestly, and get results that count. 

How you will benefit:

  • Determine your “hot buttons” and take steps to manage your emotions
  • Transform relationships by addressing real issues with authenticity
  • Openly express opinions that can lead to success and productivity
  • Give and receive feedback without negativity
  • Self-monitor your reactions and keep calm during critical conversations
  • Develop advance strategies for managing critical conversations, as well as getting them back on track
  • Improve your ability to shape results and get things done

Who should attend?

Anyone who wants to be better prepared to manage critical conversations that can have a significant impact on relationships at work.

Training content

This training course will cover:

  • Analyzing elements of a critical conversation
  • Understanding your physiological response and when emotional hijacking occurs
  • Recognizing your default mode under stress and your preferred conflict style
  • Practicing tools to deal with various emotional responses
  • Examining your beliefs and self-fulfilling tendencies
  • Identifying remedies to manage critical conversations when they get off track
  • Preparing for and practicing different types of critical conversations
  • Diagnosing and addressing problems while having critical conversations
  • Practicing having critical conversations “on the fly”

Costs

The course is priced as follows: $2445 - Non-members
$2195 - AMA members
$2079 - GSA price

About AMA

2019 leadership

About American Management Association International

For over 90 years, American Management Association International (AMA) has been a world leader in professional development. AMA supports the goals of individuals, organizations, and government agencies with a complete range of corporate talent transformation solutions, including public open-enrollment seminars...


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Contact info

AMA - American Management Association



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