Virtual Communication Effectiveness: Chat, Text, Email and Beyond

AMA - American Management Association
Training overview
Professional Course
Virtual Classroom
2 lessons
From 2,695 USD
Start dates

Place & Start

2,695 USD

2,695 USD
AMA - American Management Association

Course description

Virtual Communication Effectiveness: Chat, Text, Email and Beyond

Communicating virtually is convenient and a huge asset if/when we know how to use it to our best advantage—but few of us have the experience to consistently do so. Take this course to learn how to tame and leverage the digital communication tools you and your team use every day and get more things done with greater impact. In addition to practical tips and best practices, you’ll explore more in-depth topics like intergenerational communication, ensuring messages are understood and acted upon, breaking down silos, reducing cross-team dysfunction, and harnessing digital tools in every form to strengthen relationships, increase productivity and improve job satisfaction.

Who should attend?

Who Should Attend

This course is designed for all professionals who want to build new digital habits (whether experienced or inexperienced with digital communications) and get more things done with greater impact, effectiveness and speed.


Course price for:

  • Non Members: $2695
  • AMA Members: $2395

Certification / Credits

CEU: 1.2

How You Will Benefit

  • Explore a wide range of digital communication systems, from internal corporate messaging apps like Slack or MS Teams to external channels
  • Recognize how different generations communicate (style, tone, modality, speed of response, and more)
  • Learn how interpersonal relationships affect digital communications (and vice versa)
  • Explore best practices for using digital communication methods for multiple purposes
  • Take actions to ensure your messages will be read and acted upon
  • Discover best practices for attending video meetings or leaving video messages (digital body language)

About AMA

American Management Association Company Info

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

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Contact info

AMA - American Management Association

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