Customer Service Skills - Experience™ Digital Learning

ASLAN Training & Development
Training overview
Professional Course
Self-paced Online
2 hours
From 79 USD

Start dates
Online
79 USD
Start anytime

Course description

Customer Service Skills - Experience™ Digital Learning

The Experience (XP for short) digital learning program is designed for customer service reps that influence the customer experience most. XP is built to help you understand and master your role in the customer relationship management and to help you meet or exceed customer service expectations. During this course we will use universal principles of human behavior to enhance both customer and personal relationships. This interactive and experiential, digital learning program has been designed to introduce customer service representatives to the fundamental elements that drive a superior customer experience.

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Who should attend?

Who Should Attend

Anyone dealing with customers that wants to provide the customer a better experience, improve satisfaction and loyalty scores, and feel better about the job they are doing.

Training content

The Experience Digital Learning Course covers:

  • XP Introduction | Reviewing the design and learner journey of the program
  • Role | Understanding our role in determining the customer experience
  • Relationship | Exploring the critical relational skills required to serve well
  • Serve | Mastering the processes and capabilities you need to deliver the optimum customer experience
  • XP Assesment | Evaluating your retention of what you learned"

Why choose ASLAN Training & Development?

25+ years in sales training experience

Met or exceeded 99.1% of participants' expectations

Hundreds of client success stories

About ASLAN Training & Development

ASLAN Training & Development

Nothing sellers are learning today teaches them to convert the rapidly growing number of customers and prospects who are unreceptive. This is our focus. Whether trying to gain access, win a competitive opportunity, or grow stagnate accounts, ASLAN eliminates the hard...


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Contact info

ASLAN Training & Development

593 Atlanta Street
30075 Roswell Georgia

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www.aslantraining.com

Reviews

Average rating 5

Based on 2 reviews.

Tracey M

I would recommend to anyone in a customer service role.

Emily D

I think our whole company should go through this.

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