Guide to Process Improvement and Change

ASQ - American Society for Quality
Training overview
Professional Course
24 hours

Course description

Guide to Process Improvement and Change - ASQ - American Society for Quality

This workshop involves participants in exploring the major approaches for process improvement. Through a combination of information sharing and facilitated workshop activities, go through the five steps of designing a process improvement project. The application of a systematic approach to change is benefiting companies around the globe. Process improvement is the foundation of organizational sustainability. The most successful organizations proactively harness technology, processes, innovation, and opportunities that add tangible benefit to both customer and company. The philosophy and application of the principles that underlie process improvement are modifying the very nature and culture of the organizations in which we work. Those who embrace process improvement are in the best position to realize long term success.

Who should attend?

  • Quality managers, team facilitators, team members, process improvement project leaders, quality engineers, and supervisors will benefit from this course. This is an excellent course to prepare for Six Sigma Black Belt training as well.

Training content

  • Study the multiple dimensions of process focus.
  • Analyze the “voice of the customer.”
  • Calculate “critical to quality” requirements.
  • Evaluate SIPOCS and force field analysis.
  • Assess process flow structures.
  • Review key measures of process performance.
  • Observe and compare widely used process methodologies.
  • Apply the process analysis life cycle.


ASQ Members pay $999.

Certification / Credits

CEU Hours: 2.4

About ASQ

ASQ - American Society for Quality - Professional Training Courses & Certification

ASQ (American Society for Quality) is an international community of individuals committed to quality who share the ideas and tools that make our world work better. With individual and organizational members around the world, ASQ has the reputation and reach...

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Contact info

ASQ - American Society for Quality

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