Puzzles, Mysteries, and Muddles: Naming and Taming the Problems that Keep You Up at Night

Barnes & Conti Associates, Inc.
Training overview
1 day
Corporate / Group Training
Next start date: Inquire for information - Online
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Course description

Puzzles, Mysteries, and Muddles: Naming and Taming Problems that Keep You Up at Night

Many people learn to solve problems in life or work with analysis that produces a “correct” or “best” solution. The problem with this is that there is no one-size-fits-all solution to problems because they are all different and different problems all require different solutions. With knowledge of many of these different types of problems, a person can get a more nuanced view of situations and properly target their approach to solving them.

Barnes & Conti Associates have created Puzzles, Mysteries, and Muddles™ based on twenty years of research by Jerry Talley, Ph.D. The program will provide participants with unique, sophisticated approaches and insights that will give them the tools to solve problems of all kinds and enhance their success as problem solvers.

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Who should attend?

This program is intended for:

  • Leaders
  • Managers
  • Individual contributors who need to deal with difficult problems

Training content


  • The classic model of problem solving
  • Types of problems
  • The phases of problem solving


  • Defining the problem


  • Typing the problem
  • Common errors in typing problems


  • Identifying and gathering resources
  • Skill-sets and mindsets


  • The three stages of taming
  • Taming by type

Involving Others:

  • Stakeholder analysis
  • Understanding other's world view

Managing the Problem Solving Group:

  • The ideal problem solving group
  • Dealing with problems in the group


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Certification / Credits

Participants will define four phases of problem solving, apply key criteria to differentiate among six problem types, apply the problem types to their specific situations, and find high quality solutions at the lowest possible cost in time, effort, and other resources.

About Barnes & Conti

Barnes & Conti

Bring Over 30 Years of Expertise to Your Organization with Barnes & Conti Associates

Barnes & Conti  Associates believe that a great idea can change the world. That’s why they have spent over 30 years training people in how to have their ideas heard and implemented. They are an organization that excels in leadership...

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Barnes & Conti Associates, Inc.

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