Compassion Fatigue- Empathy Matters

Bonfire Training
Training overview
Corporate / Group Training
3-4 hour instructor-led training
Start dates
Online
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North America
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Course description

Compassion Fatigue- Empathy Matters

Research has shown that frequent exposure to the hardships of others can lead one to become detached, apathetic and numb to the feelings of others.  This is known as Compassion Fatigue, which is a condition characterized by a gradual lessening of compassion and empathy over time.

The two most common reactions amongst workers who begin suffering from Compassion Fatigue are cynicism and emotional exhaustion.  Cynicism is characterized by a general distrust of others and their motives.  Emotional exhaustion leaves you feeling drained and tired.

This creates employees who are about as caring as robots.  Obviously, having robots interacting with your clients isn't a recipe for customer satisfaction.  In this Compassion Fatigue - Empathy  Matters course, we will identify the warning signs of Compassion Fatigue and explore the techniques to rebound and build resiliency. 

When pockets of Compassion Fatigue emerge, employee engagement and morale are negatively impacted.  By using techniques involving self-care and reflection, expressing compassion is no longer a burden.  This paves the way for your employees to demonstrate a genuine understanding and have an empathetic connection with your customers.

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Who should attend?

Any department or team looking to build their empathy muscle and improve customer and team relationships.  Bottom line, if you think you have a team of robots, this course is for you!

Training content

AFTER THE TRAINING, YOUR TEAM WILL...

  • Understand the importance of empathy
  • Recognize the warning signs
  • Improve self-care
  • Build and maintain resiliency
  • Realize that everyone has a story
  • Use the tools to recover

ANTICIPATED BUSINESS OUTCOMES:

  • Improved employee morale
  • Improved customer satisfaction
  • Reduced employee absenteeism
  • Enhanced company reputation

Costs

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Why choose Bonfire Training?

Specialized training for customer service and leadership

30+ years of experience in B2B training

Trusted by 150+ clients in a variety of industries

About Bonfire Training

Bonfire Training

Bonfire Training

Bonfire Training coaches corporate leaders, reenergizes management teams, and empowers company frontline staff to be the best communicators in their business. We have a long history of training high profile organizations; and it’s our firm belief that effective communication is...


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Contact info

Bonfire Training

11350 North Meridian St., Suite 100
46032 Carmel IN

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bonfiretraining.com

Reviews

Average rating 5

Based on 4 reviews.

Participant
(5)
Tia was very energetic. Knows how to redirect and refocus on own thinking. Help with tools for job and family and life. She went beyond the job.
Participant
(5)
It shows a different way of handling myself and the customer.
Participant
(5)
Tia was absolutely amazing, her knowledge about the training was on point and she really helped me understand more about controlling self and having a better mindset.
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