Course description
Compassion Fatigue- Empathy Matters
Research has shown that frequent exposure to the hardships of others can lead one to become detached, apathetic and numb to the feelings of others. This is known as Compassion Fatigue, which is a condition characterized by a gradual lessening of compassion and empathy over time.
The two most common reactions amongst workers who begin suffering from Compassion Fatigue are cynicism and emotional exhaustion. Cynicism is characterized by a general distrust of others and their motives. Emotional exhaustion leaves you feeling drained and tired.
This creates employees who are about as caring as robots. Obviously, having robots interacting with your clients isn't a recipe for customer satisfaction. In this Compassion Fatigue - Empathy Matters course, we will identify the warning signs of Compassion Fatigue and explore the techniques to rebound and build resiliency.
When pockets of Compassion Fatigue emerge, employee engagement and morale are negatively impacted. By using techniques involving self-care and reflection, expressing compassion is no longer a burden. This paves the way for your employees to demonstrate a genuine understanding and have an empathetic connection with your customers.
Who should attend?
Any department or team looking to build their empathy muscle and improve customer and team relationships. Bottom line, if you think you have a team of robots, this course is for you!
Training content
AFTER THE TRAINING, YOUR TEAM WILL...
- Understand the importance of empathy
- Recognize the warning signs
- Improve self-care
- Build and maintain resiliency
- Realize that everyone has a story
- Use the tools to recover
ANTICIPATED BUSINESS OUTCOMES:
- Improved employee morale
- Improved customer satisfaction
- Reduced employee absenteeism
- Enhanced company reputation
Costs
Contact the provider for more information and pricing details.
Why choose Bonfire Training?
Specialized training for customer service and leadership
30+ years of experience in B2B training
Trusted by 150+ clients in a variety of industries
About Bonfire Training
Bonfire Training
Bonfire Training coaches corporate leaders, reenergizes management teams, and empowers company frontline staff to be the best communicators in their business. We have a long history of training high profile organizations; and it’s our firm belief that effective communication is...
