Customer Service Advantage

Bonfire Training
Training overview
Corporate / Group Training
1 day
Start dates
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North America
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Course description

Customer Service Advantage

Customer Service Advantage is a workforce development experience unlike any other. Based on DISC, a widely used behavioral assessment tool used to improve teamwork and understand different communication styles, the focus of Customer Service Advantage is on building vital behaviors that enable your staff to increase customer loyalty while improving morale, teamwork and commitment throughout the workplace. This customer service program with Bonfire Training is grounded in key sources of research and combined with behavioral style elements to produce a development experience that is tailored to each participant. Your team members will walk away knowing they have the advantage to bring success to themselves and your organization.

This program is focused on advancing participants’ capabilities in six specific skills. These skills were selected from various research reports; the reports revealed the importance of team members being capable in these areas in order to positively influence the experiences of their customers and their loyalty. These six skills include:

  • Empathy
  • Resiliency
  • Asking Great Questions
  • Customer Advocacy
  • Adaptability
  • Persuasion
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Who should attend?

This training is right for any department or team looking to improve their communication skills on the phone, face-to-face or online. If your employees have already mastered the basics of customer service, this course is the "mission critical" next step.


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Why choose Bonfire Training?

Specialized training for customer service and leadership

30+ years of experience in B2B training

Trusted by 150+ clients in a variety of industries

About Bonfire Training

Bonfire Training

Bonfire Training coaches corporate leaders, reenergizes management teams, and empowers company frontline staff to be the best communicators in their business. We have a long history of training high profile organizations; and it’s our firm belief that effective communication is...

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Contact info

Bonfire Training

11350 North Meridian St., Suite 100
46032 Carmel IN

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Average rating 5

Based on 14 reviews.

Multinational Biopharmaceutical Company
I believe this training will help my team rise to a new level of customer service. The training helped us know ourselves better, to know the team members better and to prepare us to recognize the customers we serve and tailor our communications to help that customer have a better experience.
Multinational Biopharmaceutical Company
Great facilitator! Great activities! I always find the Bonfire training useful and pertinent on a day to day basis.
Multinational Biopharmaceutical Company
Instructor is knowledgeable and manages to keep the content exciting and interactive. I particularly liked the book recommendations on the various topics presented. Overall a great experience! Great moment to be more introspective and get to know more of our colleagues.
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