Course participant reviews for Customer Service Essentials

Average rating 5

Based on 33 reviews.

Citizens Energy Group
(5)
Bonfire training is an integral part of customer service training for our CSRs. They crave and need the tools that Bonfire provides them. What's more, our customers expect and deserve the superior level of service that Bonfire provides to our internal and external customers. We look forward to Bonfire training for each new hire class. Your team ...
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North Dakota Workforce Safety & Insurance
(5)
The training was great (as always)! Employee feedback has been excellent.
Bob Mills Furniture
(5)
We have used Mary in the past and asked specifically for her again. Her knowledge and connectivity to our group is what we loved about her and why we asked for her again. She didn't just convey information, she connected us to the information and explained the why's of what we were doing. We are extremely satisfied with Bonfire Training and M...
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iRhythm Technologies
(5)
The training was well received by all employees within our department. It was a training that was needed and employees felt our company should continue to provide.
Anonymous
(5)
Bonfire Customer Service training was the professional development workshop our Patient Advocate team needed and deserved from a rapid growing tech. company such as iRhythm Technologies.
Anonymous
(5)
Useful tools I can use daily and leave customer with a positive experience.
Anonymous
(5)
Instructor was very engaging, made good, clear points. Pace was just right.
Anonymous
(5)
Desirae knows her stuff! She developed relationships with everyone in the class, which made the training more personal.
Anonymous
(5)
Instructor is well-versed, provides good examples, interjects humor and teaches at the appropriate level. She has a great delivery and vast knowledge.
Anonymous
(5)
She gave us great examples of situations we have been using with customers and allowed us to find alternative solutions to better help with communications with our customers.
Anonymous
(5)
This information was very relevant to what we do every day! These are all takeaways that we can immediately use.
Anonymous
(5)
There was an abundance of useful material. The training was kept light and fun. It was not cumbersome. A lot of things to take away.
Anonymous
(5)
Fun, positive, helpful. Inspired to be my best self!
Anonymous
(5)
Desirae was extremely knowledgeable and entertaining in her presentation of the Customer Service Essentials training. Highly recommend this program for any company who wants to improve their customer service.
Anonymous
(5)
Kept me engaged. Also, knew our business to better tailor the training.
Anonymous
(5)
Good tips - relevant to current practices. Non-confrontational. Did not make anyone feel singled out.
Anonymous
(5)
Mary made the training feel more like a fun experience than mandatory training.
Anonymous
(5)
Mary is a great presenter. I was really engaged and I love the interaction she provided. I will use the items in my current work and home environment.
KAMO Power
(5)
Desirae is an excellent trainer. She delivered the material in a very professional manner as well as using some humor which kept everyone's attention. I have had excellent feedback on the classes.
Anonymous
(5)
It will help me get a better understanding of my customer's needs and what I need to do to take care of them.
Anonymous
(5)
Excellent. Tia relates very well to everyone in the room and she makes it fun!
Anonymous
(5)
Excellent. Desirae was funny and knowledgeable. She was very engaging and held my attention. She made the learning relative and relevant.
Anonymous
(5)
Excellent. Desirae is very relatable. She is very knowledgeable and personable. She keeps the information entertaining which keeps us engaged. She is absolutely a great teacher/presenter. Funny, funny, funny!!
Anonymous
(5)
Mary was excellent to work with. She took time to understand our training needs and implemented them during training.
Anonymous
(5)
Excellent. Lots of information. Lots of exercises. Information created for our own company, so information was relevant.
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