Customer Service Essentials eLearning

Bonfire Training
Training overview
Professional Course
14 online modules
Start dates
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Course description

Customer Service Essentials eLearning

This Customer Service Essentials eLearning course will provide learners with the essential skills and techniques needed to provide superior customer service.

The Customer Service Essentials course yields result your customers will notice and appreciate:

Handling Difficult Customers

Develop a custom formula for how to handle difficult calls, prevent escalation, reduce stress, and be an ambassador for your company.

Master Telephone Etiquette

Create a positive first impression, learn how to ask tactful questions to solicit the right information, and close calls with courtesy and professionalism.

Positive Communication

Use active listening skills to engage with the customer, convey empathy, and select positive words to soften negative information and increase cooperation.

Ownership Mentality

Attitude and mindset directly impact the service provided. Learn how to shift focus from blaming others to solving the problem.

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Who should attend?

Whether your team is spread across the country, or your day-to-day is just too crowded to take an entire day off for training, our Online customer service training seminars are ideal to get your team members up and running.


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Why choose Bonfire Training?

Specialized training for customer service and leadership

30+ years of experience in B2B training

Trusted by 150+ clients in a variety of industries

About Bonfire Training

Bonfire Training

Bonfire Training

Bonfire Training coaches corporate leaders, reenergizes management teams, and empowers company frontline staff to be the best communicators in their business. We have a long history of training high profile organizations; and it’s our firm belief that effective communication is...

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Contact info

Bonfire Training

11350 North Meridian St., Suite 100
46032 Carmel IN

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Average rating 5

Based on 3 reviews

Very practical and easy to follow
Very clear what they ask of you. Good learning experience.
So great - I've never felt so confident!
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