Customer Service Essentials eLearning

Bonfire Training
Training overview
14 online modules
Next start date: Inquire to schedule training - Online

Course description

Customer Service Essentials eLearning

This eLearning course will provide learners with the essential skills and techniques needed to provide superior customer service.

The Customer Service Essentials course yields result your customers will notice and appreciate:

Handling Difficult Customers

Develop a custom formula for how to handle difficult calls, prevent escalation, reduce stress, and be an ambassador for your company.

Master Telephone Etiquette

Create a positive first impression, learn how to ask tactful questions to solicit the right information, and close calls with courtesy and professionalism.

Positive Communication

Use active listening skills to engage with the customer, convey empathy, and select positive words to soften negative information and increase cooperation.

Ownership Mentality

Attitude and mindset directly impact the service provided. Learn how to shift focus from blaming others to solving the problem.

Who should attend?

Whether your team is spread across the country, or your day-to-day is just too crowded to take an entire day off for training, our Online customer service training seminars are ideal to get your team members up and running.

Costs

Contact the provider for more information and pricing details.

Reviews

(5)
Very practical and easy to follow
(5)
Very clear what they ask of you. Good learning experience.
(5)
So great - I've never felt so confident!

About supplier

Bonfire Training

Bonfire Training

Bonfire Training coaches corporate leaders, reenergizes management teams, and empowers company frontline staff to be the best communicators in their business. We have a long history of training high profile organizations; and it’s our firm belief that effective communication is...


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