Customer Service Essentials Train-the-Trainer

Bonfire Training
Training overview
Corporate / Group Training
1 day
Start dates
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North America
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Course description

Customer Service Essentials Train-the-Trainer

Our Trainer Certification and Licensing programs enable your team to utilize Bonfire's training content for your own company's Customer Service Training program. We can certify your company's trainers to deliver our time-tested program for the onboarding of new hires. Trainer Certification is also preceded by 2 days participating in the Customer Service Essentials course in order to be licensed for your organization.

Your trainers will spend the day with their Bonfire Training instructor learning not only the course concepts, but also the psychology and reasoning behind them so they can feel comfortable with them and be ready for any questions that may come up during their training classes. The instructor will provide tips and techniques to make the training interesting, relevant and fun for the new trainers.

This program is a good fit for your company if you:

  • Would like the Customer Service Essentials classes delivered on a regular basis
  • Have a large employee base or high turnover
  • Have multiple locations, nationally or globally

Learning outcomes

  • Ensure understanding of the Customer Service Essentials techniques and content
  • Discuss how to present the material and engage the audience
  • Practice “stand-up” training and receive immediate feedback
  • Learn to use training materials and job-aids and how to order for future classes
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Who should attend?

This training is right for anyone who trains new or existing employees. Our program is ideally suited for experienced classroom trainers looking to deliver the quality and consistency of our Bonfire Customer Service Training curricula in-house.


Contact the provider for more information and pricing details.

Why choose Bonfire Training?

Specialized training for customer service and leadership

30+ years of experience in B2B training

Trusted by 150+ clients in a variety of industries

About Bonfire Training

Bonfire Training

Bonfire Training coaches corporate leaders, reenergizes management teams, and empowers company frontline staff to be the best communicators in their business. We have a long history of training high profile organizations; and it’s our firm belief that effective communication is...

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Contact info

Bonfire Training

11350 North Meridian St., Suite 100
46032 Carmel IN

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Average rating 5

Based on 8 reviews.

Water Heater and Treatment Manufacturer
I was engaged and everything was very thorough. Got me out of my comfort zone.
Water Heater and Treatment Manufacturer
The information was covered completely and we were given the tools necessary for us to be able to teach this class.
Water Heater and Treatment Manufacturer
I was satisfied with how well Mary held everyone's attention and engaged everyone with the learning activities. She was very knowledgeable and helpful.
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