ISO/IEC 20000-1:2011 Internal Auditor (TPECS)

BSI America
Training overview
Professional Course
3 days
From 1,950 USD
Start dates
1,950 USD

San Jose
1,950 USD

1,950 USD

1,950 USD

Course description

ISO/IEC 20000-1:2011 Internal Auditor (TPECS)

This ISO 20000-1:2011 course discusses the ISO 20000-1:2011 standard from the perspective of an internal auditor. The course is competency-based and provides a broad understanding of the ISO 20000-1:2011 and ISO 19011:2011 standards, its principles and best practice.

Over 3 days, experienced course instructors will guide you through the entire audit process, ensuring that you understand the process and the  ISO 20000-1:2011 standard in detail. The course is facilitated using a combination of classroom tutorials, practical role-playing, group work and discussions.

This course follows two Exemplar Global TPECS Competency Units:

  • IT- Information Technology Service Management Systems
  • AU - Management Systems Auditing

Virtual delivery options may also be available for this course. Get in touch to learn more!

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COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Who should attend?

This course is suitable for:

  • Individuals interested in conducting, managing, or participating in first-party (internal) audits
  • Management system implementation team members

Suggested Prerequisites

  • Prior review of the ISO 20000-1:2011 and ISO 20000-2:2011 standards
  • Knowledge of IT service practices

Written tests are held on days 2 and 3.

Training content

This course covers the following topics:

  • IT service management definitions, concepts, and guidelines
  • The purpose of the ISO 20000 series
  • The requirements of the ISO 20000-1:2011 standard
  • The roles and responsibilities of the auditor
  • Applying ISO 19011:2011 definitions, concepts, and guidelines
  • Recognizing the principles, practices, and types of audits
  • Conducting all phases of an internal audit
  • Preparing and presenting effective reports


The cost of this course is $1970 per participant.

Fees include comprehensive course manuals and reference materials.

Early bird discounts are available for those booking in advance.

This course is offered at multiple locations. Contact BSI for details.

Continuing studies

Continuing Education Units: 2.4

Those who pass the written tests will receive Certificates of Attainment in each competency unit. Those who attend the course, but do not pass the written test will receive Certificates of Attendance.

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Base of 65,000+ clients across the globe

Training services available in 150+ countries

About BSI

BSI America

With 58 offices serving over 65,000 clients across 150 countries, BSI is a leading global provider of business improvement solutions and training for organizations looking to embed excellence into their daily routines. Through local offices based in the US, BSI...

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