Mastering the Art of Critical Conversations

If you're like most people, you run into trouble when conversations turn from routine to crucial. Your body's natural fight-or-flight response takes over. The knee-jerk response is to run and dodge the topic, hide behind an email, or just wing it and hope for the best.

Productivity stems from face-to-face communication, as well as your ability to express controversial and risky opinions effectively. Attend this course and practice using real-life models to conduct difficult conversations on any topic. You'll gain the skills and summon the courage to step up, speak openly and honestly, and get results that count.

How You Will Benefit

• Determine your hot buttons and take steps to manage your emotion
• Transform relationships by addressing real issues with authenticity
• Openly express opinions that can lead to success and productivity
• Give and receive feedback without negativity
• Self-monitor your reactions and keep calm during critical conversations
• Develop advance strategies for managing critical conversations, as well as getting them back on track
• Improve your ability to shape results and get things done