Communication Skills

Chart Learning Solutions
Training overview
Professional Course
Self-paced Online
2 hours

Start dates
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Chart Learning Solutions

Course description

Communication Skills

Communication in the workplace is key for better team collaboration and cooperation. Ultimately, effective workplace communication helps drive better results for individuals, teams, and organizations.

We have 5 courses focused on key elements of Communication.

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Training content

We have five courses available in this Communication Skills series that focus on:

Fundamentals of Communication

Understand how communication is a process involving a sender, a message, and a receiver. You’ll then learn why communication can fail if that process breaks down. Learn why great communication skills matter to your professional success. We’ll start by examining the characteristics that define a great communicator. Then, we’ll explore how these qualities can help you excel in the workplace. Understand five of the most common communication barriers and explaining how to best avoid and overcome them as both senders and receivers of messages.

Effective Meetings

Discover the five steps to running meetings that are more efficient, more constructive, and more engaging for you and your team. Develop an effective agenda that will give your team clarity, focus, and alignment. Understand the conditions and steps involved in cultivating consensus as well as four strategies for reaching consensus faster. Reasons why conflicts arise and six strategies for resolving them.

Verbal Communication

The importance of verbal communication and how it’s used in the workplace. We’ll then give five tips to improve your verbal communication skills. Improve your communication skills by rectifying and clarifying. We’ll look at why these techniques are important, and we’ll describe how to use them effectively as speakers and as listeners.

Writing Skills

Explore how you can write with purpose. You’ll learn why professional communication should have a purpose, how to identify that purpose, and finally, how to write your own informative, persuasive, or goodwill message. Benefits of keeping your writing structured, and how to lay out your introduction, body paragraphs, and conclusion most effectively. Explore the rules of grammar, spelling, punctuation and understand the most common writing mistakes and explain how to avoid them.

Communicating with Empathy

Understand how empathy fuels successful conversations. We outline how to communicate with empathy, and we list three statements to avoid when offering support. What is an empathy roadblock, and list some of the most common ones. Then, we’ll propose four solutions for overcoming these roadblocks.


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Why choose Chart Learning Solutions?

Chart Learning Solutions strives to help organizations and individuals apply the skills in their professional development. This ensures that individuals perform at optimal levels of productivity. Our innovative hybrid learning methodology will:

  • Increase team and employee engagement
  • Provide employee accountability
  • Accelerate positive behavioural changes
  • Improve skill competencies and levels of professionalism
  • Promote positive cultural change

About Chart Learning Solutions

Chart Learning Solutions

Chart Learning Solutions have created a wide range of training options in order to assist organisations in the development of high-performing managers, leaders, customer service providers, and sales executives. They have created an online learning methodology that increases performance and...

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Chart Learning Solutions

1120 Centre Pointe Drive, Suite 800
St. Paul MN 55120

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Average rating 5

Based on 8 reviews.


"The instructors were approachable and responsive to questions."


"The online course provided me with a sense of accomplishment upon completion."


"The course was a great way to gain new perspectives and insights."

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