Thank you for this course, I really found it empowering. The 2 aspects that spoke to me was the use of HEAT (I don't think I'll ever forget it) and secondly the massive impact of a positive attitude. Now all that is left is to practice implementation. Thanks again.

Thank you for this course, I really found it empowering. The 2 aspects that spoke to me was the use of HEAT (I don't think I'll ever forget it) and secondly the massive impact of a positive attitude. Now all that is left is to practice implementation. Thanks again.

Thank you for this course, I really found it empowering. The 2 aspects that spoke to me was the use of HEAT (I don't think I'll ever forget it) and secondly the massive impact of a positive attitude. Now all that is left is to practice implementation. Thanks again.

What stood out for me was the positive attitude: with a positive attitude we can achieve a lot as a team, also Respect, without those in your work environment we are doomed.

What stood out for me was the positive attitude: with a positive attitude we can achieve a lot as a team, also Respect, without those in your work environment we are doomed.

I learned to take on challenges in a positive manner. Improve on areas where you feel you might be lacking by engaging with other members or resources. Get rid of bad habbits and stay focused. Look at where you are and where you want to be by setting goals.

I learned to take on challenges in a positive manner. Improve on areas where you feel you might be lacking by engaging with other members or resources. Get rid of bad habbits and stay focused. Look at where you are and where you want to be by setting goals.

Valuable course reminding me to remain focused, be a team player, be ethical and professional at all times. Set goals and have fun 100%

The training reminded me that we work as a team nothing is personal. That the clients are so important. That there is space for growth and change as long as I change my behaviour. Together we can improve and reach the next level.

This course highlights to learn from our mistakes, build better customer relationships. Improve your service by learning from past mistakes

Course was very valuable we can really take this information going forward in our very busy schedules and make small changes at atime.

This has been really helpful also reminded us the importance of positive attitude not to lose track of our work and our service reminded us also to put our clients first and that they are important. Thank you there is lot that i could add on. Thank you

This has been really helpful also reminded us the importance of positive attitude not to lose track of our work and our service reminded us also to put our clients first and that they are important. Thank you there is lot that i could add on. Thank you

This course was valuable and emphasise the importance of effectiveness and effieciency - especially when you are under pressure. We often get overwhelmed and forget the "basics". It was valuable to reflect on applying the lessons learned into 2022.

Valuable information to help me focus and handle distractions

Great course and I found this valuable. Great that I can reflect on my learning using the additional work material

Great course with valuable insights

Great course ahalping me to understand EI and how I can apply and improve. Well done

Loved this course. I can apply most of the learnings

This course helped me to increase my uderstanding on Critical Thinking and I enjoyed the easy navigation of the course

I learned information I can certainly apply with my team

Loved how this focus on remonding you on the basics and all the way to more complex situations for me as a manager to keep in mind

Helped me to improve my problem solving skills

Great course and valuable insights

Great course and valuable insights