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Chart Learning Solutions

Course description

Sales Ethics

This course in Sales Ethics is one of the Sales Self-Management courses available  from Chart Learning Solutions. These are ”self-facing” courses that will help participants develop their identity in their role before they ever work with customers.

In this course, participants will study five units that will give them a strong base knowledge in ethics as it relates to business and sales so that they will always keep ethics in mind.

  • Introduction to Ethics
  • Employee Ethical Responsibilities
  • Ethical Dilemma Decision-Making
  • Ethical Problem-Solving
  • Leading Ethical Conduct

See the course content section below for more information about what you will learn in each segment.

This course can be delivered in two formats. Regardless of learning method, participants will be fully supported in their journey by Chart Learning Solutions’ network of partners.


This option includes unlimited access to slide presentations, video lectures, interactive quizzes, and practical exercises. Participants in this course will also become part of a supportive student network.


The blended course options offers a mix of instructor-led and online training. This option is great for those who wish to combine online learning with more traditional classroom instruction.

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Who should attend?

These courses are designed for:

  • Sales representatives
  • IT professionals
  • Support staff

Training content

Introduction to Ethics

  • The definition, focus, and importance of ethics in business
  • The origins of ethical values and conduct
  • The complexities of ethical dilemmas
  • Five ethical philosophies used to justify behaviors
  • Three top causes of unethical business behaviors

Employee Ethical Responsibilities

  • Three employee rights and responsibilities
  • Your ethical “Circle of Influence”
  • Apply lessons from the ethics “Hall of Shame”
  • Fourteen employee ethical responsibilities

Ethical Dilemma Decision-Making

  • Three philosophical approaches for resolving ethical dilemma decisions
  • Seven steps to ethical dilemma decision-making

Ethical Problem-Solving

  • Employee challenges with ethics
  • Four common ethical business problems
  • Four stages to ethical problem-solving, and know how to implement eight steps for whistle blowing if necessary

Leading Ethical Conduct

  • The three most pervasive ethical business misconducts
  • Six common excuses for unethical behavior
  • Employ components of E.T.H.I.C.A.L. conduct
  • Eleven guidelines for leading ethical conduct
  • The Three R’s for leading ethically

This course includes interactive tutorials, application activities, game quizzes, and final exams. Participants will complete this course with all of the tools necessary for the transfer of knowledge into behaviors that they can immediately put into action.


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About Chart Learning Solutions

Chart Learning Solutions

Chart Learning Solutions have created their wide range of training options in order to assist organizations in the development of high-performing managers, leaders, customer service providers, and sales executives. They have created a four-step method that increases performance and creates...

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Contact info

Chart Learning Solutions

c/o Allen Interactions Inc.
1120 Centre Pointe Drive, Suite 800
St. Paul MN 55120

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Average rating 5

Based on 1 reviews

Adrian Oldermann
This is one of the most important courses for sales professionals. They tend to over sell in order to make the sale, at any cost. Ironically, it’s the truth that builds customer loyalty and referrals. It’s amazing how ethics can help you sell more.
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