Service Attitude

Chart Learning Solutions
Training overview
Professional Course
E-learning
Self-paced
Start dates
Online
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Chart Learning Solutions

Course description

Service Attitude

According to a Stanford Research Institute study, success is 88% attitude and only 12% education. Maintaining a positive attitude is an important factor in your ability to succeed in life and stay resilient through tough times. Serving customers is rewarding, but sometimes challenging work. Discover what skills are required for a great service attitude. We have five Service Attitude courses available in this series that focus on getting and giving help, mentoring peers, coaching peers, customer experience and managing customer expectations.

This course is now launched in Adaptive Learning format.

What is Adaptive Learning:

Adaptive Learning creates a unique personalized learning journey that adapt to the needs of each learner using intelligent algorithms and probes. For more information please view this video: https://lnkj.in/t/adaptive-learning

About Chart Learning Solutions:

Chart Learning is a world leader in leadership training content and award-winning soft-skills development. They develop people in leadership, sales, customer service and team performance. The company has researched critical competencies and developed an education/training methodology which gives sustainable learning results. All soft skills courses are internationally award-winning, with awards from Brandon Hall Group and Training Industry, Inc.

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Training content

We have five Service Attitude courses available in this series that focus on:

Maintaining a positive attitude

Peak job performance and maintaining a positive attitude starts with having a suitable service disposition and strong interpersonal skills. Maintaining a positive attitude takes work—focusing on what’s right, looking for solutions to problems instead of complaining, and having a positive “expectancy” that things will improve. Discover how to stay involved and healthy coping mechanisms that help keep us physically and mentally healthy. Discover why Integrity and honesty are the foundations of trust, the root of service. Apply strategies for cultivating exceptional customer service character every day.

Character & Integrity

Character describes human qualities that create our public reputation such as personality, appearance, and behaviors. Integrity matches reality to our words—keep your promises. Discover why Integrity and honesty are the foundations of trust, the root of service. Apply strategies for cultivating exceptional customer service character every day.

Service Mistakes

Mistakes will happen and the key is how you handle the situation when a mistake happen. Discover eight tips for working through service mistakes and ten customer service mistakes you can avoid. Understand the five service mistakes organizations should avoid.

Equal Respect

Respect is a feeling of admiration or positive regard for someone or something. Respect isn’t just tolerating others. Understand why respect is much easier to lose than it is to gain and why it is important to ten ways to show every customer the same courtesy, no matter how difficult he or she may be behaving.

Service Resiliency

Service resiliency is the ability to recover quickly from a challenging, adverse customer situation, disruptive change, crisis, trauma, or negative stress. Learn how to cut down on the frequency of adverse situations. Implement nine steps to increase your service resiliency.

Course delivery details

With Adaptive Learning you will have a unique learning journey based on your excisting knowledge of the subject. The 5 modules will take 20-40 each to complete depending on your Adaptive journey.

Costs

Contact the provider for more information on pricing.

About Chart Learning Solutions

Chart Learning Solutions

Chart Learning Solutions have created their wide range of training options in order to assist organizations in the development of high-performing managers, leaders, customer service providers, and sales executives. They have created a four-step method that increases performance and creates...


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Chart Learning Solutions

1120 Centre Pointe Drive, Suite 800
St. Paul MN 55120

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www.chartlearningsolutions.com

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