Challenging Conversations

Clear Concept Inc.
Training overview
Corporate / Group Training
Webinar, On-site
Varies based on learning format; may be customized to client's needs

Start dates
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Course description

Challenging Conversations

Make all of your conversations more productive and effective.

Learn to become more confident when facing challenging conversations by using techniques to improve your listening skills, plan your approach and manage emotions. Master meaningful dialogue to make all of your conversations more productive and effective.

Every challenging conversation comes with a high cost to:

  • our productivity
  • our emotional well-being
  • our client relationships

Learning the skills to master challenging conversations is key for any individual or organization interested in improving team performance and business outcomes.

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Who should attend?

Our programs are designed to have an immediate impact on individuals and teams in any industry, at any stage in their career.

Training content

In this program, you'll learn to:

  • Master: using leading practices for structuring challenging conversations
  • Navigate: using techniques to minimize the negative emotional and physical effects of challenging conversations, and
  • Prevent: with 3 powerful ways you can invest in relationship-building to improve the quality of your conversations, work better and feel happier

We go behind-the-scenes of a challenging conversation to give you practical strategies to:

  • Manage strong emotions (your own & others) to keep the dialogue productive
  • Know your triggers - reduce your impulse to react (ineffectively) and respond instead
  • Listen and communicate more effectively - even the most challenging conversation is made easier when there is strong relationship behind it
  • De-escalate anger when tempers flare
  • Overcome stress and uncertainty caused by conflict
  • Recover, reset and invest in your resiliency after a challenging conversation

Plus, useful steps to address common workplace scenarios, including:

  • You made a mistake - 5 steps to fix it
  • You just can't agree
  • The other person is being aggressive

Course delivery details

This course is offered in the following formats:

  • Workshops (virtual / webinar or on-site)
  • Coaching (Collaboration Masters Series)
  • Online (self-paced e-learning)
  • Hybrid (blended delivery options)

Partner with Clear Concept Inc. to support your curriculum and people development goals, so you receive exactly the right training solutions for your unique culture. We can also combine content from our various programs to create a customized training experience that’s just right for your organization.


Please contact the provider for more information.

About Clear Concept Inc.

Clear Concept Inc.

Clear Concept is a global training organization whose productivity tools, collaboration skills, and mindset practices have been empowering people to perform at their best for almost 20 years. Our practical workshops, webinars, coaching and online training programs are designed to...

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Contact info

Clear Concept Inc.

9251 Yonge St, Suite 8922
L4C 9T3 Richmond Hill ON

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