Conflict Management Training

Corporate Coach Group
Training overview
Professional Course
Classroom, Virtual Classroom
1 day
From 400 GBP

Start dates
475 GBP

475 GBP

475 GBP

475 GBP

Course description

Conflict Management Training

This course is available as face-to-face or interactive online training, or as an in-house course (both face to face and online).

This one-day Conflict Management training course is designed to teach you how to handle conflict situations and difficult people.

Conflicts within professional teams are inevitable and can even be beneficial, but only if managed according to the correct principles. Conflict situations can include conversations about consistent lateness, bullying, inappropriate humour or aggressive behaviour. Some managers do not manage conflict very well and can even mismanage conflict, which makes the situation worse. 

The purpose of this training course is to help managers interact with people in such a way as to improve productivity and create a good atmosphere. Conflict management is a way of 'nipping the problem in the bud' by defusing the situation early, before it has time to develop into a battle of wills. The solution is to become a 'rational conflict manager', learning how to manage conflict situations logically, confidently and quickly.

The training style is practical, interactive and keeps the delegates involved throughout the whole training. You will find the practical step-by-step methods so helpful, you will want to use them immediately on your return to work.

Delegates who attend this Conflict Management Course will benefit in the following ways:

  • You will feel more confident during all conflict situations.
  • You will get the best possible result from the situation with the minimum fuss, in the shortest possible time.
  • You will avoid all the perils and costs of a badly managed conflict situation
  • You will feel happy to handle conflict situations involving even the most difficult people

Corporate Coach Group is CPD accredited. This course qualifies for six CPD training hours, plus additional independent post-course learning.

Who should attend?

The purpose of this training course in conflict resolution and communication will help managers interact with people in such a way as to improve productivity and create a good atmosphere at work.

Training content

Conflict Management Course Overview

Morning Session covers managing conflicts based on personality clashes.

Afternoon Session covers conflicts based on poor performance or unacceptable behaviour.

  • How can you get the best result from any conflict situation?
  • Self-assessment of your strengths and weaknesses
  • Be exact in your description of what is wrong
  • Always speak clearly, rationally and with a positive attitude
  • Self-assessment of your strengths and weaknesses
  • Talk about what you can do, not what you cannot do
  • Distinguish between cynics and critical thinkers
  • Use REASON to resolve conflict, not avoidance nor high emotion
  • Distinguish reasons from excuses
  • Learn when to compromise and when to stand firm
  • Use objective, factual language, not derogatory, emotional language
  • Distinguish reasons from excuses and have a different policy for each
  • Learn when to compromise and when to stand firm
  • Use the correct level of assertiveness
  • Use of proper body language and voice tones
  • Suggest practical solutions and ask for an agreement
  • Give instant praise and appreciation for any concessions or movement


Course fees are inclusive of:

  • A full day's quality training by an experienced trainer
  • Refreshments and lunch (face to face courses)
  • Interactive digital course handbook 
  • Written personal action plan
  • Certificate of attendance
  • Access to additional training material after the course
  • Three months free telephone support to answer any on-going questions

This course can also be delivered as in-house training at your premises or online. Please contact Corporate Coach Training to discuss your requirements.

Early booking discounts are available when you book three or more months in advance.

Certification / Credits

This course qualifies for six CPD training hours, plus additional independent post-course learning.

Certificate of attendance.

Why choose Corporate Coach Group?

Founded in 1997

Practical Leadership and Management Training Courses

Thousands of happy previous delegates

About Corporate Coach Group

Corporate Coach Training

Practical Leadership and Management Training Courses Corporate Coach Training offers professional development training courses to improve your productivity and help you achieve your goals. Their training programmes have been developed and perfected over 25 years of successfully helping organisations of every size and type....

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Corporate Coach Group

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Average rating 4.9

Based on 27 reviews.

C Umeh, Niger Delta Development Commission

I now understand that lack of appreciation is often the cause of conflict and that an efficient leader should seek to change the future behaviour. The trainers were very practical, clear and able to communicate very efficiently. They were unambiguous and made the sessions very interesting.

A. Beaumont, County Council

Really beneficial quick and simple methods to keep conflict-based conversations on tack. Helpful when trying to keep things factual and not getting emotional. Easy to remember.

L. Byrne, Domestic abuse charity

I found this conflict course really useful, particularly highlighting the importance of using objective language when in conflict situations and the model 'six steps' for managing complaints as this is something that presents as a manager. I also found the 'wrong box, right box' method useful, removing the emotion. The presentation was really we...

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