Handling Difficult People Training
Corporate Coach Group
| From | 400 GBP |
Handling Difficult People Training
All available course dates
Course description
Handling Difficult People Training
This course is available as face-to-face or interactive online training, or as an in-house course (both face to face and online).
Sometimes people can be difficult to deal with, perhaps by being argumentative about something, or just plain awkward. It is important to know how to deal with them skilfully, using clear communication which is both rational and positive.
This one-day course has been designed to show you the importance of proper communication, setting goals and standards. Learn the different ways that difficult situations can be handled, then learn the correct way with the wrong box/right box technique.
Delegates who attend this workshop will learn:
- How to handle people who are not doing the right thing.
- How to manage your emotions and stay in control of the situation.
- The assertive use of body language and voice tones.
- How to use positive feedback to change people.
- How to boost self-confidence and assertiveness.
Corporate Coach Group is CPD accredited. This course qualifies for six CPD training hours, plus additional independent post-course learning.
This course can also be delivered in-house (both face to face and online).
Training content
Handling Difficult People Course Content
- Avoiding poor performance issues.
- Decide how you, yourself, wish to be perceived and act accordingly.
- Distinguish fair criticism from unfair insults.
- How to give constructive criticism assertively and professionally.
- Find mutually agreeable solutions.
- Learn when to compromise, and when to stand firm.
- How to be assertive.
- Using body language and voice tones correctly.
- Motivation of others.
Costs
Course fees are inclusive of:
- A full day's quality training by an experienced trainer
- Refreshments and lunch (face to face courses)
- Digital interactive workbook
- Written personal action plan
- Certificate of attendance
- Access to additional training material after the course
- Three months free telephone support to answer any on-going questions
Early booking discounts are available when you book three or more months in advance.
This course can also be delivered as in-house training at your business premises or as interactive online training, please contact Corporate Coach Training to discuss your requirements.
Why choose Corporate Coach Group?
Founded in 1997
Practical Leadership and Management Training Courses
Thousands of happy previous delegates
About Corporate Coach Group
Corporate Coach Training
Practical Leadership and Management Training Courses Corporate Coach Training offers professional development training courses to improve your productivity and help you achieve your goals. Their training programmes have been developed and perfected over 25 years of successfully helping organisations of every size and type....
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Contact info
Corporate Coach Group
Reviews
Average rating 5
Based on 2 reviews.Really beneficial quick and simple methods to keep conflict-based conversations on tack. Helpful when trying to keep things factual and not getting emotional. Easy to remember.
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I now understand that lack of appreciation is often the cause of conflict and that an efficient leader should seek to change the future behaviour. The trainers were very practical, clear and able to communicate very efficiently. They were unambiguous and made the sessions very interesting.