Course description
Live Online First Line Manager Training
First Line Managers have a difficult time because they often feel under pressure from all sides; from their own team members, from more senior managers, as well as pressure from customers.
This virtual two-day First Line Managers training course is designed to help participants develop a series of methods to allow them to function more confidently and with more skill in the management of people, conflict management, communication, motivation and time management. These important skills will help them inspire the rest of the team to move forward together.
Delegates who attend this online First Line Managers training course will:
- Inspire a positive mental attitude in the team and motivate others.
- Be able to handle difficult people, quickly and easily.
- Achieve your targets and gain respect.
- Learn how to handle interruptions and distractions.
- Improve their communication skills to give clear instructions.
- Learn how to delegate.
- Be able to solve problems before they occur with proper planning and preparation.
- Learn how to give constructive criticism.
Delegates attending this course will benefit from:
- Improved self-confidence
- Be able to communicate with more clarity
- Learn to manage difficult people more skilfully
- Solve problems before they can occur
- Inspire a positive mental attitude in the team
- Motivate others to give you their best
- Achieve your targets and gain respect
This training is fully interactive and the two consecutive days are delivered via Microsoft Teams. The sessions start at 9am, with breaks at 11am, 1pm and 3pm. We finish at 4.30pm.
Corporate Coach Group is CPD accredited. This course qualifies for 12 CPD training hours, plus additional independent post-course learning.
Who should attend?
The first line manager is often under pressure from all sides; pressure from the senior management team, from colleagues, from suppliers and customers. First line managers need support because they are a pivot-point around which the whole organisation turns.
This course is aimed at newly promoted first line managers, or personnel likely to be promoted to such a role.
Training content
First Line Managers Training Course Overview
- How can you get the best performance from the team?
- The Six Major Skill Sets of management
- SMART Targets
- How to give clear instructions
- The importance of using numbers to clarify the message
- The proper and improper use of humour
- How to handle difficult people
- Don't get emotional, use only factual language
- Prepare your message in advance
- Distinguish between reasons and excuses
- When to compromise and when not to
- Time and task management training
- Use the 'deadline' and the 'value' of the task to prioritise properly
- Distinguish between 'busy-work' and being 'productive'
- The P List: Planning, prioritisation, preparation and prevention
- Handling interruptions and distractions
- Proper delegation
- How to better concentrate and focus
- Positive team atmosphere
- How to keep the conversations productive
- The five-part continuous improvement formula
- The opposing five-part failure formula
- How to give constructive criticism
- Turning negative situations into positive
- Action plan, final summary close
Costs
Course fees are inclusive of:
- A full day's quality training by an experienced trainer
- Interactive digital handbook
- Written personal action plan
- Certificate of attendance
- Access to additional training material after the course
- Three months free telephone support to answer any on-going questions
Early booking discounts are available when you book three or more months in advance.
This course can also be delivered as in-house training at your business premises or online, please contact Corporate Coach Training to discuss your requirements.
Certification / Credits
Certificate of attendance.
This training course has been accredited by CPD. With 12 trainer-led hours, additional hours via post-course portal independent learning.
Why choose Corporate Coach Group?
Founded in 1997
Practical Leadership and Management Training Courses
Thousands of happy previous delegates
About Corporate Coach Group
Corporate Coach Training
Practical Leadership and Management Training Courses Corporate Coach Training offers professional development training courses to improve your productivity and help you achieve your goals. Their training programmes have been developed and perfected over 25 years of successfully helping organisations of every size and type....
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Contact info
Corporate Coach Group
Reviews
Average rating 5
Based on 9 reviews.
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Fantastic course content. Learnt an awful lot I had not previously considered. Loved the prioritisation app, such a simple process to prioritise tasks. Both Marco and Chris were fantastic. I was dubious about joining a virtual training course; however, it was much better than my expectations! Both were informative, friendly and could tell both w...