Delivering Great Customer Service

Corporate College
Training overview
4 hours
Professional course
Next start date: 6/11/2020 - Online
From 169 USD
Start dates
Westlake
6/11/2020  
169 USD
Online
6/11/2020  
169 USD
6/25/2020  
169 USD

Course description

Delivering Great Customer Service

Customer service has the power to form a customer's entire perception of an organization. One bad experience can result in losing not only that customer, but future customers as well. Studies show that a satisfied customer may tell two to three people about their experience, while dissatisfied customers will tell between eight and 20. However, even an unhappy customer will become loyal if you are fast, fair and friendly in resolving their complaint.

*Corporate College is located near Cleveland in Ohio.

This course can also be offered virtually. Please contact Corporate College to learn more.

Want to find out more?

COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Do you have questions about this training and how COVID-19 might affect it?

At findcourses.com we are committed to helping everyone who wants to learn, to learn. So are the training suppliers we partner with.

Get in touch on this page to find out whether there are any changes to this training in light of COVID-19.

Training Content

Upon completion, participants will be able to:

  • Define who is a customer.
  • Apply the platinum rule of customer service.
  • Handle customer complaints.
  • Create golden customers.
  • Develop a plan for service success.

About Cuyahoga Community College

Corporate College

Corporate College, a Division of Cuyahoga Community College

Founded in 2003, Corporate College offers Northeast Ohio businesses and individuals professional training and development, along with state-of-the-art meeting and conference space at Corporate College East in Warrensville Heights and Corporate College West in Westlake. Whether you are engaged with...


Read more and show all training delivered by this supplier

Request info

Fill out your details to find out more about Delivering Great Customer Service.

  Contact the provider

  Get more information

  Register your interest

Contact info

Corporate College


 Show phone number
www.tri-c.edu


Request Information

Have a question about this course? Fill out this form and the provider will get in touch with you shortly

I want to:
know more about this course
book this course
know the pricing details for this course
schedule a call
I have another question
View again
Supplier Directory
Join our Supplier Directory to:
- Gain Traffic
- Get Noticed
- Showcase Your Services
- Free Listing Available