Navigating Difficult Conversations

Corporate College
Training overview
4 hours
Professional course

Course description

Personal Strengths Strategy Coaching with a Certified Strengths Coaching

There’s a big difference between simply knowing what your strengths are and knowing how to use them to get the results you want. The key is in a deeper awareness of your strengths — discovering and understanding how your strengths uniquely create high-energy and outstanding performance for you. Once you have a deep knowledge of how your strengths play out in your activities and in relationships, you can contribute your strengths more fully to your activities and in support of your personal and professional relationships. Register for three one-hour sessions with Polly Tonti, a certified Strengths Strategy Coach, to experience a personally guided process where you will discover the uniqueness of who you are and the many ways you can contribute using your strengths. Whether you are a student looking for clarity about your future or someone looking to change careers, Strengths Strategy coaching sessions will be invaluable for you.

*Corporate College is located near Cleveland in Ohio.

This course can also be offered virtually. Please contact Corporate College to learn more.

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Training Content

Upon completion, participants will be able to:

  • Understand the nature of difficult conversations and what it takes to handle them.
  • Identify the seven stages of handling difficult conversations.
  • Use empathy in a way that minimizes negative responses and strengthens relationships.
  • Apply best practices for preparing, initiating, and delivering the conversation.
  • Discover how to generate solutions and bring the conversation to a close.

About Cuyahoga Community College

Corporate College

Corporate College, a Division of Cuyahoga Community College

Founded in 2003, Corporate College offers Northeast Ohio businesses and individuals professional training and development, along with state-of-the-art meeting and conference space at Corporate College East in Warrensville Heights and Corporate College West in Westlake. Whether you are engaged with...


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Contact info

Corporate College

4400 Richmond Road
44128 Warrensville Heights Ohio

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www.tri-c.edu

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