Challenging Conversations

Corporate Education Group
Training overview
Corporate / Group Training
1 day
Start dates
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United States of America
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Course description

Challenging Conversations

This course develops your ability to deal with any type of challenging communication. Learn to demonstrate emotional intelligence, choose responses that will lead to positive outcomes, tune in to your audience, and utilize a productive mindset to drive successful interactions. Your ability to create an environment for open discussion and ongoing dialogue is crucial for navigating your way through difficult conversations. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conflict, influence without authority, and improve quality of relationships and productivity.

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Who should attend?

Individuals who will benefit from this course include managers, supervisors, and employees.

Training content

learning objectives:

  • Develop well-defined goals for more effective communication.
  • Create an open environment for difficult communications.
  • Build stronger relationships through powerful communication.
  • Develop an understanding of other people’s communication styles and needs.
  • Develop confidence to deal with difficult communication situations.
  • Manage and resolve conflict.

Module 1: Introduction

  • Foundation Tools
  • Clarification of Goals
  • Identify and Utilize Common Ground for Successful Interactions

Module 2: Communication Basics

  • Productive Mindset vs Non-Productive
  • Developing Outcome Thinking
  • Preparing the Message

Module 3: Communication Skills

  • Choice and Control
  • Emotional Intelligence
  • Four Key Components
  • Developing Trust
  • Gaining Rapport
  • Listening for Understanding
  • Expressing Without Provoking
  • Questioning for Specifics
  • Summarizing

Module 4: Challenging Situations

  • Understanding and Managing Conflict
  • Implementing the CALM model
  • Communicating Non-Defensively
  • Dealing with Dreaded Situations
  • Difficult Conversations
  • Role Plays – Practice the Skills

Module 5: Summary and Action Plans

  • Plans for Ongoing Development


Contact Corporate Education Group for pricing details.

About CEG

Corporate Education Group


Corporate Education Group (CEG) delivers talent strategies and development solutions that align with targeted business goals to transform organizational performance. From assessments to advisory consulting, program design, training delivery, and measurement, we identify the right solutions to unlock business value....

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