Consulting Inside Your Organization

Corporate Education Group
Training overview
2 days
On-site / Company-specific
Next start date: Inquire details for price and dates information - United States of America
Start dates
Inquire details for price and dates information  (English)
United States of America
Inquire details for price and dates information  (English)

Course description

Consulting Inside Your Organization

People at all levels of the organization are asked to use their knowledge and skills to facilitate change or improvement, yet they may not have direct control over how those changes are implemented. Consulting is the process of recommending actions without having formal authority to put those actions into place. This course explores the consulting process, based primarily on Peter Block’s book Flawless Consulting. Through minimal lecture, lively discussions, and exercises, participants will learn how to add value to their organization by building productive working relationships with clients.

Who should attend?

Individuals who will benefit from this course include those in staff positions or others who need to influence individuals within the organization but who have no direct authority to implement recommended changes

Training Content

learning objectives:

  • Define the role of the internal consultant: how the internal consultant functions within the organization.
  • Identify the internal consultant’s challenges and opportunities: how to build trust and gain client commitment, how to recognize and overcome roadblocks.
  • Explore each phase of the consulting process: 1) entry and contracting; 2) discovery and dialogue; 3) feedback and the decision to act; 4) engagement and implementation; 5) extension, recycle, or termination.
  • Deal with resistance: understand why people naturally resist change, what forms resistance can take, and how to deal with resistance.
  • Examine the core communication skills necessary to succeed as a consultant: speaking assertively to offer candid feedback, listening actively to uncover client’s concerns, and asking powerful questions to gain a clear understanding of the issues.

Day One

Welcome/Overview (mini-lecture, group discussion)

  • Acclimate participants to the learning environment: introductions, ice-breaker, review course materials, objectives, agenda, housekeeping issues.
  • Engage in the implementation of a change effort using the seminar as the model.

Consulting Overview (mini-lecture, group discussion, written exercise)

  • Share previous experiences as internal consultants and/or concerns as new consultants.
  • Identify the goals of the consultant: to establish a collaborative relationship, to solve problems so they stay solved, to attend to both the business problem and the relationships.
  • Define the roles of the consultant: expert, pair of hands, collaborator.
  • Definitions and distinctions: Compare the differences between internal and external consulting.
  • Identify the 5 phases of the consulting assignment: 1) entry and contracting; 2) discovery and dialogue; 3) feedback and the decision to act; 4) engagement and implementation; 5) extension, recycle, or termination.
  • Develop a new framework (working in partnership) and a new mindset (asking for what you want).
  • Discuss the internal consultant’s challenges and opportunities.
  • Prepare the Consulting Assignment Worksheet based on participant’s real world consulting situation.

Communication Skills (group discussion, activity)

  • Identify key interpersonal skills needed for all phases of the consulting assignment: assertive speaking, active listening, asking powerful questions.

Phase 1 – Entry and Contracting (mini lecture, group discussion, activity

  • Identify the elements of the consulting contract.
  • Identify steps in setting up, navigating, and analyzing the contracting meeting.
  • Discover ways to deal with low motivation and other contracting challenges.

Understanding and Dealing with Resistance (mini-lecture, written exercise)

  • Identify sources of client resistance.
  • Learn how to recognize and deal with resistance.

Wrap Up – Day One (group discussion)

  • Key learnings, insights
  • Q&A
  • Homework assignment
  • Preview of Day Two

Day Two

Welcome Back (group discussion)

  • Recap of Day One
  • Review homework assignment
  • Overview of Day Two

Understanding and Dealing with Resistance, cont’d. (written exercise, exercise)

  • Role play: Practice navigating the contracting meeting and dealing with resistance.
  • Record insights/actions on the Consulting Assignment Worksheet.

Phase 2 – Discovery and Dialogue (Data Collection and Diagnosis) (mini-lecture, exercise, simulation)

  • Define the real problem or issue: Distinguish between the presenting problem and how the problem is being managed.
  • Identify the appropriate methods to collect data.
  • Demonstration: how to uncover the layers of analysis.
  • Simulation: conduct the data collection interview.
  • Record insights/actions on the Consulting Assignment Worksheet.

Phase 3 – Feedback and the Decision to Act (mini-lecture, exercise, simulation)

  • Clarify the problem/issue.
  • Present feedback to the client (effectively manage the feedback meeting).
  • Simulation: conduct the feedback meeting.
  • Record insights/actions on the Consulting Assignment Worksheet.

Phase 4 – Engagement and Implementation (mini lecture, group exercise)

  • Examine the challenges of implementation.
  • Distinguish between engagement and installation.
  • Develop strategies for successful engagement (implement the changes in ways that engender organizational support).
  • Record insights/actions on the Consulting Assignment Worksheet.

Phase 5 – Extension, Recycle, or Termination (mini-lecture)

  • Evaluate what went on during engagement and implementation.
  • Decide appropriate next steps (extend, recycle, or terminate).
  • Record insights/actions on the Consulting Assignment Worksheet.


Contact Corporate Education Group for pricing details.

About CEG

Corporate Education Group


Corporate Education Group (CEG) delivers talent strategies and development solutions that align with targeted business goals to transform organizational performance. From assessments to advisory consulting, program design, training delivery, and measurement, we identify the right solutions to unlock business value....

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