Critical Communications: What You Want, How You Feel, What You Say

Corporate Education Group
Training overview
Corporate / Group Training
2 days
Start dates
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United States of America
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Course description

Critical Communications: What You Want, How You Feel, What You Say

Individual and team success depends upon the ability of individuals to communicate with others, face-to-face as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one-to-one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives.

This course develops your ability to focus on your outcome, tune in to your audience, and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence without authority and improve quality of relationships and productivity.

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Who should attend?

Individuals who will benefit from this course include: managers, leaders, team members, individual contributors, and individuals whose success depends on the ability to communicate clearly.

Training content

learning objectives:

  • Develop well-defined goals for more effective communication.
  • Create an open environment for communication.
  • Obtain skills to communicate clearly.
  • Develop stronger relationships through powerful communication.
  • Achieve an understanding of other people’s communication styles and needs.
  • Facilitate effective team and meeting communications.
  • Gain the confidence to deal with difficult communication situations.

Module 1: Introductions

  • Goals, Roles, Process
  • Ground Rules
  • Key Relationships
  • Exercise: Your Requirements

Module 2: Principles for Interactions

  • The Communication Process: Six Steps
  • Exercise: Evaluating Your Process
  • Breaking the Barriers
  • Know Your Purpose/Audience
  • Craft a Compelling Message
  • Outcome Thinking
  • Four Components of Communication
  • Exercise: Identify the Lead System
  • Five Communication Skills
  • Gaining Rapport
  • Listening for Understanding
  • Expressing Assertively
  • Questioning for Information
  • Exercise: Questioning
  • Summarizing/Checking Back
  • Listening Self-Evaluation
  • Application Exercise

Module 3: Emotional Intelligence

  • Five Components of Emotional Intelligence
  • Exercise: Using Emotional Intelligence
  • Feedback
  • Exercise: DESC Model
  • Influencing
  • Personal Change
  • Exercise: Personal Change
  • Influencing Templates
  • Exercise: Influencing Application
  • Persuasion Triggers

Module 4: Conflict Management

  • Three-Step Model
  • Three Fundamental Questions
  • Conflict Style
  • Conflict Management Analysis
  • Conflict Case Studies

Module 5: Leadership Accountability

  • Difficult Conversations
  • Exercise: Difficult Conversations Application
  • What Teams Need
  • Communication Plan
  • Reflection


Contact Corporate Education Group for pricing details.

About CEG

Corporate Education Group


Corporate Education Group (CEG) delivers talent strategies and development solutions that align with targeted business goals to transform organizational performance. From assessments to advisory consulting, program design, training delivery, and measurement, we identify the right solutions to unlock business value....

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