learning objectives:

• Learn terms, definitions, and applications of knowledge sharing.
• Identify the leader’s role in creating a knowledge sharing culture.
• Apply the best use of knowledge sharing techniques to current team.
• Grasp what a peer-to-peer exchange involves.
• Realize the value of knowledge sharing for organizational and personal development.
• Define peer mentoring vs. coaching vs. teaching.
• Define roles and goals of a peer-to-peer mentoring relationship.
• Define current needs and a flexing approach for employee stage, personality and learning styles.
• Facilitate discussion with questions – Ask, Listen, Tell (Teach).
• Build and organize a peer coaching format.
• Plan through special cases: trust, common goals, learning style, rewards, using social media and online tools.
• Develop a practice for continuously sharing key organizational and team knowledge through mentoring relationships.
• Learn the advantages of developing knowledge sharing mindsets and practices as part of everyday leadership.
• Create a deeper trust and understanding of the business and a more global take on his or her work and its impact on the business.

Module 1: Why Share Information?

• The Concept of Knowledge Transfer
• Exercise: Benefits for Organization, Teams, and Individuals
• A Knowledge-Sharing Mindset and Culture
• A Leader’s Responsibility

Module 2: Mentoring, Coaching, and Teaching

• Differences of Similar Approaches
• Exercise: Defining How and When to Use Each
• Defining Roles of Mentor and Mentee
• Exercise: Defining Needs and Goals

Module 3: Skills for Effective Mentoring

• Determining the Type of Knowledge to Share and Selecting Giver/Receiver
• When to: Ask, Listen, Tell
• Using Questioning for Driving Conversations
• Adjusting and Flexing Your Approach: Personality, Experience, Learning Styles

Module 4: Selecting and Creating a Strategy

• Discover Format Options (Including Agile) and Communicating Format to Others
• Exercise: Create a Format
• Integration of Mentoring, One-on-One, Teaching, and Other Formats
• Capturing Information

Module 5: Special Cases for Sustaining the Practice

• Exercise: Establishing Common Goals
• “Working It In” for Everyday Practice
• Reward and Reinforcement Mechanisms
• Building and Sustaining Trust
• Mentoring Across the Miles

Module 6 (Optional): Performance Coaching (this is not mentoring)

• Coaching Peer-to-Peer vs. Leader-to-Subordinate
• Accountability and Trust
• Unlocking Obstacles
• Moving Client to Actions
• Establishing Support and Follow-up