Learning objectives:

• Understand what strategic planning is and the key guidelines for building a strategic plan.
• Describe key project management principles and how to effectively govern a project.
• Compare and contrast both quality and effectiveness as core concepts that drive operational excellence.

Module 1: Strategic Planning

• Strategic Planning Process – Four-Step Model
• Critical Success Factors – Key Resources and Metrics
• Exercise: Examine Strategic Thinking

Module 2: Effective Project Management

• Foundation of Project Management
• 10 Knowledge Areas
• 5 Process Groups
• Exercise: Governing a Project
• Best Practices and Pitfalls

Module 3: Operational Excellence

• Defining Quality
• Defining Effectiveness and What Good Looks Like
• Exercise: Governing a Process
• Best Practice
  • Key Performance Indicators (KPI)
  • Monitoring and Controlling
  • Continuous Improvement
  • Escalation

Wrap-Up and Action Planning