Attitudes for Service

Dale Carnegie Training
Training overview
3 hours

Course description

3-Hour Live Online Webinar

This live online Attitudes for Service webinar, offered by Dale Carnegie, aims to provide students with the necessary skills to successfully communicate with customers and clients and take 100% responsibility for customer service. Your attitude is always showing during customer interactions and this training webinar can help ensure you always have a professional and positive one. Students will apply the principles outlined by Dale Carnegie and identify ways to maintain a friendly, low pressure and high service environment that makes customers come back.

The core competencies focused on in this live online webinar are results-oriented and management controls. Further, related competencies that will play a role in this webinar involve accountability and influence.

Who should attend?

This live online Attitudes for Service webinar is best suited for professionals seeking to enhance their interaction skills with customers and clients. Specifically, this webinar is suited for customer Service, sales representatives, customer and technical support teams, receptionists, and accounts payable personnel.

Training Content

The content of this live online Attitudes for Service webinar is structured as follows:

  • Use the Four Drivers of Customer Service and Three Customer Service Principles to build customer relationships
  • Assess customer service attitudes to set goals for improvement
  • Develop and ask the right questions to gain insight into the customer experience
  • Apply attitude control principles to maintain professionalism
  • Use conversational language to prevent high pressure customer interactions

Costs

The cost of this live online Attitudes for Service webinar is $349 USD.

Certification / Credits

Upon successful completion of this live online webinar, students will receive the following:

  • Credits: 0.3 CEUs
  • Accreditations: PMI - 3 PDUs, HRCI - 2.75 General Business Credits

About supplier

Dale Carnegie Training

Dale Carnegie Training

Dale Carnegie Training® has been transforming individuals for over a century, producing some of the most notable figures in business, politics and entertainment. Whether delivered in-person or Live Online, their courses improve the performance of employees with an emphasis on...


Read more and show all training delivered by this supplier

Request info

Fill out your details to find out more about Attitudes for Service.

  Contact the provider

  Get more information

  Register your interest

Find Training & Suppliers

 
How it works

Find a supplier or course that you're interested in


Send an Information Request 


You'll receive more information from the supplier

 
Request Information

Find out more about this Attitudes for Service course by simply filling out your details:

 
U.S. L&D Report: 2019 - Benchmark Your Workplace Learning Strategy

US L&D report 2019 - Benchmark your Workplace Learning

Are you curious about the L&D strategies of some of the U.S.'s top companies?

Find out what they're up to in findcourses.com's second annual U.S. L&D Report!

Take me to the report

 
View again
 
Free Training Consultancy

 
Supplier Directory
Join our Supplier Directory to:
- Gain Traffic
- Get Noticed
- Showcase Your Services
- Free Listing Available