Customer Service Foundation & Best Practices

Data Analysis & Results
Training overview
2 days
1,495 USD
Next start date: Enquire for details - Online

Course description

Customer Service Foundation & Best Practices

Customer Service Foundation and Best Practices in a 2-Day 14 PDU/CDU/CEU setting, prepares you to lead and participate in efforts that benefit from focused application of Customer Service and Client Care Principals and Best Practices to achieve your desired results.

This course is intended for anyone who deals with internal or external customers including Support, Customer Service, Pre/Post-Sales, and Management and Leadership at all levels. This course has value for staff with any level of experience who want to expand their knowledge, improve their performance, and increase their customer facing and general communication skills. You will explore the learn and practice best practice techniques of customer interactions.

You will gain knowledge of and skills in Customer Service Best Practices. You get a course workbook with several templates to customize and use back on the job. Using many exercises and discussions, you will build a plan to implement what you learned back on the job.

Flexible delivery options can address your specific challenges, tools, and goals during the course.

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Training Content

Valuable For The Following Professionals  

Skill Areas: Leadership, Operations, Customer Service, Process Improvement, Methods, Metrics, Sales (Pre/Post), Marketing, and more...

This program is designed for people of all levels and experience eager to obtain higher skill level in Customer Communication especially around Support and problem solving. It also provides a firm grounding in traditional Customer Support skills.

  • Those desiring or who want to know about Customer Support Best Practices
  • Prospective or current Client Care and related Team Members
  • Managers of Support Groups, Supervisors, Operations Analysts
  • External and Internal Consultants and Staff Analysts
  • Senior Staff, Directors, Leaders at all levels to coach staff or as a refresher

About Data Analysis & Results

Helping organizations implement best practice processes in project management, program management, business analysis, and related areas is what Data Analysis & Results™ is all about. At DA&R™, we observe industry leaders as we assist them with their projects, project turnaround, process...


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Contact info

Data Analysis & Results

16312 Spillman Ranch Loop
78738 Austin TX

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www.dataanalysis.com

Reviews

Director, Fortune 100 Bank
(5)
Very good. Helped me see the big picture of the planning process.
SVP, Fortune 100 Bank
(5)
This was an excerpt from a series of tailored and customized courses for a Fortune 1000 firm (who has rules against specific disclosures...) that DA&R delivered over 2 years time... Certainly all our reviews were not this stellar and you can expect full effort from our entire team on your training, consulting, staffing, and event speaking that y...
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