BD-202: BlueDragon Critical Thinking and Complex Problem Solving Fundamentals for Colleges and Universities

DLE Technical Services, LLC
Training overview
2 days
Professional course
Next start date: Inquire for more information about dates and pricing - United States of America
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United States of America
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Course description

BD-202: BlueDragon Critical Thinking and Complex Problem Solving Fundamentals for Colleges and Universities

According to the World Economic Forum,1 the top two skills that humans need to thrive in the fourth industrial revolution (i.e. the age of Machine Learning and Artificial Intelligence), are “Critical Thinking” and “Complex Problem Solving.” The BlueDragon Complex Problem Solving Engine is an accurate, scalable, flexible, repeatable, efficient and cost-effective framework that combines critical thinking tools with innovative “Lean” and “Agile” techniques that help to quickly and accurately identify the root causes and contributing factors that are causing human performance issues, equipment malfunctions and organizational and programmatic breakdowns. In most cases, BlueDragon cuts many man-weeks from traditional root cause analyses and accident investigations. The process is structured to eliminate much of the bias and undue influence that often plagues such analyses and can be easily scaled down to conduct apparent cause evaluations. More importantly, BlueDragon can be used proactively to identify root causes before they cause significant events.

BlueDragon was developed and refined by the author after more than 29 years as a root cause practitioner in the commercial nuclear power industry and the federal government. The author focused on creating a method that is simple to understand and used by a wide range of groups; from university students who need real-world problem-solving and critical thinking skills before entering the workforce, to federal government and regulated industries that are required to perform root cause analysis for complex and significant problems and take actions to prevent recurrence. Additionally, BlueDragon does not require the use of proprietary software, making it affordable and arguably the most cost-effective method on the market.

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Who should attend?

  • Graduating college seniors
  • Post-graduate students
  • Design Thinking teams
  • Executive MBA participants
  • Non-degreed post-graduate leadership development program participants
  • Project Management professionals 
  • Lean Six Sigma practitioners

Training Content

BlueDragon workshops demystify key aspects of root cause analysis, including: why too often root cause analyses fall short; how the typical approach to root cause analyses inserts so much bias that the results are not repeatable; why organizations are reluctant to embark on root cause analysis; and, how root cause is seldom used proactively to identify the root causes of negative trends before they cause significant events.

BD-202 workshops are designed for college seniors and graduate students at colleges and universities. BlueDragon workshops are taught using a Harvard MBA approach: case studies of increasing difficulty are presented, to allow participants to practice critical thinking and develop proficiency using the BlueDragon Complex Problem Solving Engine.

Tools and techniques practiced during the 8 case studies include:

  • INTRODUCTION TO ROOT CAUSE ANALYSIS

    • The Importance of Root Cause Analysis
    • Regulations that Drive Root Cause Analysis
    • Introduction to Continuous Improvement
    • Standard Definitions
    • Common Types of Causal Factors
    • Standard Problem Solving Methods

  • INTRODUCTION TO BlueDragon®         

    • Introduction to Critical Thinking
    • The BlueDragon® Root Cause Analysis Approach
    • The BlueDragon® Complex Problem Solving Engine
    • Data Analysis
    • Developing Lines of Inquiry
    • Socratic Questioning
    • Cause and Effect Relationships
    • Anatomy of a Root Cause and How We Find Them
    • Lean and Agile Concepts for Root Cause Analysis
    • Case Study #01: Joe Has an Accident

  • GATHERING DATA & DEFINING THE PROBLEM 

    • Fact Finding Sessions
    • Event Time Lines
    • Establishing Lean Root Cause Teams
    • Creating the Problem Statement
    • Continual Data Gathering & Processing
    • Gathering Documents & Record Reviews
    • Gathering References & Analyzing the Barriers
    • Case Study #02: Barrier Analysis
    • Replace Interviews With Facilitated Causal Analysis
    • Determining the Extent of Condition
    • Case Study #03: Joe vs. the Miter Saw

  • DATA ANALYSIS           

    • Affinity Diagrams
    • Case Study #04: Affinity Diagrams
    • Pareto Charts
    • Case Study #05: Pareto Charts
    • Process Mapping

  • CAUSAL ANALYSIS       

    • Why is Anyone Still Using the Fishbone Diagram?
    • Fault Tree Analysis
    • Case Study #06: Fault Tree – Generator Did Not Start
    • Success Trees
    • Risk Trees
    • Case Study #07: Success Trees & Risk Trees
    • Event & Causal Factors (E&CF) Charts
    • Analyzing Human Performance & Culture
    • Diagnosing Organizational & Programmatic (O&P) Weaknesses
    • Case Study #08: Sally Falls off the Ladder

  • IDENTIFY AND VALIDATE ROOT CAUSES     

    • Root Causes vs. Apparent Causes
    • Identifying Root Causes
    • Validating Root Causes
    • Extent of Cause Reviews

  • CORRECTIVE ACTIONS TO PREVENT RECURRENCE AND MISTAKE PROOFING     

    • Criteria for Effective Corrective Actions
    • Introduction to Mistake Proofing
    • Effectiveness Reviews

  • ROOT CAUSE REPORTS & COMMUNICATING RESULTS  

    • Typical Root Cause Report Outline
    • Communicating Results to Management
    • Communicating with Regulators

  • LOCK IN THE GAINS & CELEBRATE        

    • Standardization
    • Dissemination
    • Indoctrination
    • Celebration

About DLE

DLE Technical Services

DLE Technical Services, LLC

DLE Technical Services, LLC was established in 2006 and is certified by VetBiz as a Veteran Owned Small Business (VOSB).  DLE is a Prime Contractor for the Department of Energy (DOE), providing technical support to DOE nuclear project sites, Uranium...


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